How To Use The Help Desk
Posted by Ryan Walsh on 18 February 2014 03:06 PM
To submit a support ticket please follow these steps:
Step 1. Register For The Help Desk - you will then receive this email - click on the link to activate your account.
Step 2: By activating the link you will be informed that the registration was successfull.
Step 3. You will receive an email to confirm your registration details.
Step 4. Login to support desk using credentials.
Step 5. Please view Knowledgebase before submitting a ticket.
Step 6. Please choose the product:
ACT, Local Lead Generation Explosion, PPCPB, MyAdwordsAudit, or PPC Experts Academy.
Step 7. Be sure to include all necessary information in the ticket - this is an example of a ticket for ACT.
Step 8. You have successfully submitted a ticket.
Step 9. You will receive a confirmation email stating that your ticket has been received
- you can check on the status of your ticket or replay by following the link
Step 10. When your ticket is replied to you will receive an email with the reply, you can replay to that ticket via email.
Step 11. When you reply via email it replies to the ticket thread automatically.
Step 12. When the matter has been resolved the ticket will be closed.
Upon closure you will receive an email stating the ticket is closed and asking to fill out a satisfaction survey.