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Knowledgebase : Analytic Call Tracking > General Questions/Information
Can't Enable My Browser Applet Google Chrome Extension? 1) The pop up blocker is enabled and blocking extension 2) If you are using a windows computer, it may be totalled blocked from accessing it. To fix this install the developers version of Chrom...
Here is a quick tutorial on how to set up the Javascript Referrer Tracking script. Let's say you have a YouTube video with the website link on it, and a Facebook ad with the number. The ideal setup is: 1 Number for Google. 1 Number for YouTube...
An update by Chrome has caused the browsersoft phone located inside of Analytic Call Tracking to fail. Twilio has released a statement concerning this: http://ahoy.twilio.com/webrtc_service_advisory [http://ahoy.twilio.com/webrtc_service_advisory] SOL...
If you receive a lot of phone calls, eventually you're likely to notice a caller with +266696687 in the caller ID. You can block or challenge calls from specific phone numbers, including +266696687, in ACT. But before you do, here are a couple things to...
Deleting calls from Analytic Call Tracking is unavailable at this time, but you may delete them in PHPMyAdmin. Please see the video below. Please contact support [http://support.web1.co/"http://support.web1.co/"] with any further questions.
I set up a tracking number on a homepage for a roofing company in Miami and the number is 786-555-1212. When I set up dynamic referrer tracking on this default tracking number I want to go into my managed phone numbers and assign a tracking number to PP...
If you would like to unsubscribe from ACT Enterprise please follow these steps: 1. Submit a Ticket including the email address you upgraded to ACT 2.0 with Once you submit a ticket we will be able to cancel or postpone your Enterprise subscriptio...
NOTE: THIS SOLUTION IS ONLY FOR VERSION 2.0 AND DOES NOT APPLY TO 2.0.1 AND ABOVE. If you're having issues connecting the Google Chrome Extension or other ACT apps to ACT, there is a solution we've come up with. Log into your cPanel File Manager ...
As of v1.26, you can remove the Twilio logo in the [Admin] -> [ACT Settings] page. Just click on "Disable the footer in ACT." If you have any problems please submit a ticket [1] Links: ------ [1] http://support.web1.co/
No, you do not need international ringback tone selected if you are calling from a Canadian call tracking number. It is only required when you are using a forwarding number that requires a country code.
If there is an active voicemail on the forwarded number, this will always pick up the voicemail all the time. The voicemail feature is for calling a tracking number and going directly to a voicemail. The forwarding number's voivemail will always superse...
TO ADD YOUR PERSONAL LOGO TO ACT FOLLOW THESE STEPS: 1. Click on Admin 2. Click on ACT Settings 3. Copy and Paste your Logo Into > Company Logo URL 4. Click save and you will see your Logo in the top left corner. If you have followed...
To add an image, go to Admin > ACT Settings. Scroll down to where it says Company Logo URL: http://screencast.com/t/CkE6Hf8UZ [http://screencast.com/t/CkE6Hf8UZ] Paste the link to your image in the field and click Save URL. If you're having issues...
If you would like to change the Caller ID number that shows up when a call is forwarded to a client please follow these steps: Go to the ADMIN tab Then go to MANAGE COMPANIES From there you will see a column that says CALLER ID The default for ...
You can change the company name to the one you prefer at the ACT login screen by taking the following steps: > 1.) Log into your cPanel account > 2.) Go to File Manager and inside your tracking domain open the > 'Include' folder > 3.) Edit config.php fi...
CREATING A DATABASE 1) Log into your hosting or cPanel and click on MySQL Database Wizard in the Databases section. Step 1: Create a Database and click on Next Step Step 2: Create Database Users: Create username and password and click on Create Us...
You will need multiple numbers setup for the same company in order to have different whispers configured. See sample steps below on how to configure multiple whispers for the same company. 1. Create ABC Company 1 2. Assign a number to ABC 1 and setu...
NOTE: Make sure you have a backup of you database before making any changes to your ACT installation. To edit a Company Name in ACT do the steps below: 1) Log into your CPanel. 2) Access your PHPMyAdmin. 3) Click on your database on the left hand ...
If you have Kaspersky software running on your computer. It has to do with the Anti-Banner function on it.
No, you can not have a dynamic referrer tracking number and pooled numbers for keyword level tracking on the same page. You can only use one or the other , but not both.
In order to avoid always clicking on allow, you will need a SSL Certificate for the domain. If you select Allow on a "https" URL, your preference will be remembered in future visits.
We have many tickets suggesting additions to ACT or updates that they personally want for their ACT system. We are always looking to update our software and make it better for you, sometimes what is great for one customer is not useful to another. ...
Unfortunately, when you add applets in the advanced call flow after the voicemail they do not work.
Your dynamic referrer tracking numbers are not changing because: 1. You have not generated the javascript code for company. Admin > ACT Settings a. select a company b. generate code c. copy and paste and place before the /body tag. 2. The t...
To fix the error you are getting with your International number, try the following steps; 1) Log into your ACT 2) Go to Admin > Manage Companies 3) Click on the Call Flow (it will display either None, Ring 1 Number, Round Robin, Multiple Numbers, or...