Toll Free: 1 (888) 979-9321
Locally: 1 (561) 841-1832
 
Monday 10AM - 6PM
Tuesday 10AM - 6PM
Wednesday 10AM - 6PM
Thursday 10AM - 6PM
Friday 10AM - 6PM
Saturday Premium Support Only
Sunday Premium Support Only
*All times are Eastern Time.
RSS Feed
Knowledgebase : Analytic Call Tracking > Whispers/Notifications
Your whisper may not be working correctly and you will receive an application error has occurred notification. To fix this: - Make sure that the link has no spaces and keep it under 25 characters in the mp3 file name. - Ensure that the mp3 link is a...
You can only add one email at this time to get the voicemail call script in the advanced call flow.
Please follow this steps to create a URL to copy and paste for your Whisper and Notification Recordings: 1. Upload the mp3 or similar file to your ACT's mp3 directory - you would visit: http://youracturl.com/mp3/ 2. Look for your file, then right...
There are a few options for this: 1. Call one of your phone numbers, and have someone pick up the phone and not say anything. Just say whatever you want your message to be and hang up. Next go back into the companies call logs and you can grab the url t...
If you do not hear your text to speech message try the following: 1) Make sure you are using Google Chrome 2) Insert the text and click on Test 3) A message will pop up with tracking.yourdomain.com wants to use your microphone, click Allow. If you...
If you are getting notifications and the company was either removed or not added it's because the user was changed to an admin account. An admin user will receive all notifications from all companies.
If your whisper or recording URL is not saving there may be a few reasons for this. To fix this issue please follow these steps: 1. Upgrade to the latest version of ACT located in the members area. 2. If you have the latest version, please try clearing yo...