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Knowledgebase : Analytic Call Tracking > Error Messages
NOTE: THIS SOLUTION IS ONLY FOR VERSION 2.0 AND DOES NOT APPLY TO 2.0.1 AND ABOVE. If you're having issues connecting the Google Chrome Extension or other ACT apps to ACT, there is a solution we've come up with. Log into your cPanel File Manager ...
If you have godaddy and you're getting the following message: WARNING: file_put_contents(/var/chroot/home/content/55/xxx6655/html/x/api/.htaccess) [function.file-put-contents [1]]: failed to open stream: No such file or directory in/HOME/CONTENT/55/...
If you are getting the error: Fatal error: Uncaught exception 'Services_Twilio_RestException' with message'Authenticate' in/home or a blank screen after login. Please double check your Twilio AUTH Token and SID ID in your config file. If the AUTH Toke...
If your ACT does not go past the Authentication page and looks like the page just refresh without any error, you have not either imported your own SQL file or the Calltrack.sql located in your ACT Zip file, if it is a new install. To resolve this: 1) ...
If you are unable to add an "outgoing" number then this indicates a corrupted database. In order to fix this please drop all tables and re-upload the calltrack.sql file. If you are still unable to add the "outgoing" number and you are receiving an "There ...
If your outgoing calls are not being recorded in your ACT, please login to your Twilio account and try the following... Go to the top of the page and click on the tab that says "DEV TOOLS". Then, click on the tab under that titled "TWIML APS". ...
If you are getting the ERROR - PDOException - Access denied for user Please check to see that you have a database user created and that the mysql user and password match. Usually, this is caused by not inserting your cpanel username before your databa...
If you\'re receiving this error: WARNING: INVALID ARGUMENT SUPPLIED FOR FOREACH() IN /HOME/WIZE1/PUBLIC_HTML/CALLTRACKING/INCLUDE/UTIL.PHP ON LINE XX This usually means that your Twilio SID is either wrong or invalid. 1) Please open CONFIG.PHP...
If you're receiving this: WARNING: INVALID ARGUMENT SUPPLIED FOR FOREACH() IN /CALLTRACKING/INDEX.PHP ON LINE 302 This is normal. It usually means that you have no numbers or companies. After you add some, it should go away. If this error stil...
The instructions to fix "Configure Your Number's Voice URL" are found below. You may receive this message if you purchased your numbers directly from Twilio. 1. Click On Admin 2. Select Manage Phone Numbers 3. Scroll down until you see your number...
If you are receiving the following error: Fatal error: Class 'PDO' not found in /include/db.php on line 3 This means your host does not have PDO enabled. Contact your hosting company and ask them to "enable PDO". If you still experience difficulti...
The message "In Progress" for calls can appear for a couple different reasons. 1) Be sure that they are not Skype numbers as Twilio does not work well with Skype. 2) Ensure that you are using the latest version of ACT - check the members area for the late...
If you experience the Twilio Message "An Application Error Has Ocurred" here are a few things to verify before you submit a ticket: 1) Make sure the whisper URL and the recording notfication URL both contain "http://" 2) Make sure that the mp3 file exists...