Knowledgebase : Analytic Call Tracking > Installation

An update by Chrome has caused the browsersoft phone located inside of Analytic Call Tracking to fail.

Twilio has released a statement concerning this: http://ahoy.twilio.com/webrtc_service_advisory

Solution:

Your Analytic Call Tracking application will now require an SSL to be installed on your domain.


Host specific instructions:

Host Gator: https://www.hostgator.com/ssl
A2 hosting: https://www.a2hosting.com/ssl-hosting
Bluehost: https://my.bluehost.com/cgi/help/473
HostMonster: https://my.hostmonster.com/cgi/help/473
Godaddy: https://www.godaddy.com/help/installing-ssl-certificates-on-your-cpanelwhm-server-5240


If you have any questions or concerns, please contact our support team at web1support.com.

If you are getting this error, it means that you do not have your Twilio Account SID and/or Auto Token setup properly in your config.php file. 

To check this, go into your cPanel file manager for your ACT URL and find the "include" folder. 

Inside the "include" folder, find the "config.php" file, right-click on it, and select "code edit". 

Inside the config.php file, there are two fields at the bottom where you must enter your Twilio SID and Auth Token.

Login to your Twilio member page and you can find these credentials at the top of the page.

Copy and paste them into the correct fields within the "config.php" file and click save. Then, refresh the file page. 

If you have done this and are still getting an error, please submit a support ticket.  

 

If you have godaddy and you're getting the following message:

 

Warning: file_put_contents(/var/chroot/home/content/55/xxx6655/html/x/api/.htaccess) [function.file-put-contents]: failed to open stream: No such file or directory in/home/content/55/xxx6655/html/x/calltrack/include/util.php(3) : eval()'d code on line 51

Warning: Cannot modify header information - headers already sent by (output started at /home/content/55/xxx6655/html/x/calltrack/include/util.php(3) : eval()'d code:51) in/home/content/55/xxx6655/html/x/calltrack/index.php(3) : eval()'d code on line 54

 

You're getting this issue because of a permission issue with godaddy.

To solve this, create a '.htaccess' file in your /api/ folder of ACT, and put in:

 

<IfModule mod_rewrite.c>
  Options +FollowSymlinks
  Options +Indexes
  RewriteEngine on

  # if your app is in a subfolder
  RewriteBase /api/

  # test string is a valid files
  RewriteCond %{SCRIPT_FILENAME} !-f
  # test string is a valid directory
  RewriteCond %{SCRIPT_FILENAME} !-d

  RewriteRule ^(.*)$   index.php?uri=/$1    [NC,L,QSA]
  # with QSA flag (query string append),
  # forces the rewrite engine to append a query string part of the
  # substitution string to the existing string, instead of replacing it.
</IfModule>


If you use ACT in a sub-folder eg. ( www.yourdomain.com/calltrack ) Then you need to use a different one. Please use:

<IfModule mod_rewrite.c>
  Options +FollowSymlinks
  Options +Indexes
  RewriteEngine on

  # if your app is in a subfolder
  RewriteBase /calltrack/api/

  # test string is a valid files
  RewriteCond %{SCRIPT_FILENAME} !-f
  # test string is a valid directory
  RewriteCond %{SCRIPT_FILENAME} !-d

  RewriteRule ^(.*)$   index.php?uri=/$1    [NC,L,QSA]
  # with QSA flag (query string append),
  # forces the rewrite engine to append a query string part of the
  # substitution string to the existing string, instead of replacing it.
</IfModule>

 

Replace 'calltrack' to your sub-folder.

 

We also, strongly recommend you switch your hosting provider from GoDaddy to A2 or migrate your ACT to our SaaS platform.

 

If you're having problems with this or need assistance, please submit a ticket.

We’ve noticed that a lot of people don’t get ACT installed right away. We know your busy, and we want to help in any way we can. 

For a limited time we are offering a FREE installation of ACT!

This program is being sponsored by A2. To be eligible for this offer you must be a new to A2. 

 

Go ahead and signup here: http://web1.co/a2

To get 20% off your purchase, use the Coupon Code: "AnalyticCallTracking"

 

We suggest you get started with the "Prime +SSD" plan because:

  • UNLIMITED Domains
  • UNLIMITED Disk Space
  • UNLIMITED Bandwidth

OR...

If you are already an A2 customer you can have us install ACT for $20 here:

 
After you purchase our Done For You Installation please submit a support ticket and include the following:
  • A copied and pasted receipt of your hosting purchase
  • The URL where you want ACT to be installed
  • Your local time-zone
  • Twilio Account SID
  • Twilio Auth Token
  • cPanel URL, username and password
  • Your Google API Key which you can get by going to this link: https://console.developers.google.com/flows/enableapi?apiid=maps_backend,geocoding_backend,directions_backend,distance_matrix_backend,elevation_backend,places_backend,static_maps_backend&keyType=CLIENT_SIDE&reusekey=true

*Warning*

If you do not provide all necessary information there may be a delay in your ACT installation

 

If you do not have a Twilio account you will need to create one at the link below.

https://www.twilio.com/try-twilio

ACT is powered by Twilio so this is required. Twilio does offer a free trial, however you will need a paid account to access their API. You can add as little as $5.00 and convert the free trial into a paid account.

If you have any other questions or issues please submit a ticket.

 

 

We Offer Installs for cPanel ONLY

If you would prefer our team install Analytic Call Tracking for you, we can get you up and running for $20.00.

Please purchase your install here... https://secure.web1.co/act-install/

After you purchase our Done For You Installation please submit a support ticket and include the following:

  • A copied and pasted receipt of your installation purchase
  • The URL where you want ACT to be installed
  • Your local time-zone
  • Twilio Account SID
  • Twilio Auth Token
  • cPanel URL and login credentials
  • Your Google API Key which you can get by going to this link: https://console.developers.google.com/flows/enableapi?apiid=maps_backend,geocoding_backend,directions_backend,distance_matrix_backend,elevation_backend,places_backend,static_maps_backend&keyType=CLIENT_SIDE&reusekey=true

*Warning*

If you do not provide all necessary information there may be a delay in your ACT installation

 

If you do not have a Twilio account you will need to create one at the link below.

https://www.twilio.com/try-twilio

ACT is powered by Twilio so this is required. Twilio does offer a free trial, however you will need a paid account to access their API. You can add as little as $5.00 and convert the free trial into a paid account.

If you have any other questions or issues please submit a ticket.

 

 

We Offer Migrations for cPanel ONLY

If you would prefer our team migrate your Analytic Call Tracking installation to a new hosting provider for you, we can get you moved and setup for $199.

Please Paypal us $199 to billing at web1syndication.com 

After you purchase our Done For You Migration please submit a support ticket and include the following:

  • A copied and pasted receipt of your installation purchase
  • The cPanel URL and login information of where your ACT is currently installed
  • Your ACT URL and login information
  • The cPanel URL and login information for your new Hosting Account

*Warning*

If you do not provide all the necessary information there may be a delay in your ACT Migration.