Toll Free: 1 (888) 979-9321
Locally: 1 (561) 841-1832
 
Monday 10AM - 6PM
Tuesday 10AM - 6PM
Wednesday 10AM - 6PM
Thursday 10AM - 6PM
Friday 10AM - 6PM
Saturday Premium Support Only
Sunday Premium Support Only
*All times are Eastern Time.
RSS Feed
Knowledgebase : WP Backup +
Here are some troubleshooting steps if you are having problems activating the WP Backup Plus Plugin: - Recommended PHP version is 5.6 - Always download the plugin from our official site http://web1.co/wpbp [http://web1.co/wpbp] - Check for any compa...
EMAIL LICENSE NOT WORKING Try contacting your hosting provider and ask if they can unblock the server address 66.85.179.226. Your email is likely in our system, but it can not be called because of your host blocking it. Most likely for security rea...
If you are getting the message "It looks like this domain is not pointed to your hosting account. Please check the DNS settings for this domain" when trying to make a clone, make sure that your domain name is using the nameserver of your web hosting provi...
WP BACKUP PLUS: HOST COMPATIBILITY The information contained here is for shared hosting accounts unless specified otherwise. Please contact your host for details and confirmation as this page should be used as a guideline only, not an official, definitiv...
1. Login to your Wordpress Admin Dashboard and click the "LBT Options > Contact Us" link when you see this on your dashboard http://screencast.com/t/A8E5ne3F7 [http://www.screencast.com/t/6i0aruoXhuua] 2. Click the "Contact Us" section and then click th...
There are 2 ways you can achieve this. 1. Using the clone feature to use the D4Y template for your site. Steps: - Go to your Launchpad Dashboard and click "Manage cPanel" - Click "Add new cPanel" - Provide all the details of your web host's cpan...
CREATING AMAZON APP KEY AND SECRET Please take the following steps to create an Amazon App key and Secret 1. Go to aws.amazon.com/s3 2. Click Services and S3 3. Click on Login name and then Security Credentials 4. Click on Access Keys 5. Click...
CREATING DROPBOX APP KEY AND SECRET Please take the following steps to create a Dropbox App key and Secret 1. Go to dropbox.com/developers 2. Click on App console 3. Click Create App 4. Select Dropbox API App 5. Select Files and Datastores 6...
- Go to https://app.wplaunchpad.io [https://app.wplaunchpad.io] and login to your Launchpad account - Go to https://app.wplaunchpad.io/googledrive/add [https://app.wplaunchpad.io/googledrive/add] - Open a new tab on your web browser and go to https://...
If you are trying to setup your Google Drive with the Dashboard, please take the following steps... * Login to the backend of your WordPress site, and click on "WPBackup Plus" > "Settings" > "Google Drive Settings" * Click on the "General Settings" ...
If you are having trouble authenticating your WPBackup+ Plugin, please check the following... First, make certain that the plugin is installed at "?file=wp-backup-plus/wp-backup-plus.php". You can find this by clicking on "plugins" in your WP backend....
PROBLEM GETTING ACCESS TOKEN FROM DROPBOX This problem can happen when the Google Analytics plug-in is installed in WordPress. After clicking on the "get access token" link, in the WP Backup Plus settings page, you are taken to a drop box page wher...
SHELL_EXEC COMMAND ARE YOU GETTING THIS ERROR? Please ensure that your PHP process can use the shell_exec command. FIX: You can try a Google search for "How to enable shell_exec() function" and do it yourself. Otherwise, if you contact y...
ADDON DOMAIN: If you chose the option to install on an addon domain your DNS may not be set properly. Please view this quick video displaying how to set the DNS from Godaddy: http://screencast.com/t/HjaD0Ypu [http://screencast.com/t/HjaD0Ypu] CLEARING...
SOLVING ERRORS WITH BACKUP                                  1.) I always recommend doing a "Download Backup Now" first to make sure you can download, then you can set up the automatic backup. 2.) If you are unable to download the backup, try excluding ...
If you websites are showing offline in Launchpad one of the reasons would be that you might have SpyderSpanker plugin installed on your website. SpyderSpanker plugin is known from blocking the connection of the WPBP plugin with the Launchpad platform an...
TEMPORARY DIRECTORY ERROR                           Wordpress must have write permission over the wp-content/uploads folder. WP Backup Plus needs to create a temp directory there to function. With most hosts that happens automatically (php scripts have...
Hi, Yes, you will receive all 12 credits if you subscribe to the yearly subscription for Launchpad. If you have any further questions, please send us a ticket by going to http://support.web1.co
Posts do not get imported into WPBP Launchpad when a website is added to Site Manager. Any NEW posts that were made through Site Manager to the website will show in the list.
WP BACKUP PLUS SPECIFICATIONS: SERVER CONFIGURATION AND MINIMUM REQUIREMENTS Server configuration is a very complex topic and varies widely between hosts, server operating systems and even the personal preference of the server administrator. The follo...
Server configuration is a very complex topic and varies widely between hosts, server operating systems and even the personal preference of the server administrator. The following are server recommendations for full WP Backup Plus functionality. SERVER R...
IMPORTANT: Before putting in a support ticket for WP Backup+, PLEASE READ FULLY THROUGH THE KNOWLEDGE BASE AREA. [http://support.web1.co/staff/index.php?/Knowledgebase/ViewKnowledgebase/Index/25] Only after you have followed the training and support there...
If you see a zip archive not installed error under Compatibility tab, you will need to login to your cPanel and then click "Select PHP Version" Check the box next to "Zip" and then hit Save.