Knowledgebase : Launchpad/WP Backup plugin

Here are some troubleshooting steps if you are having problems activating the WP Backup Plus Plugin:

 

- Recommended PHP version is 5.6

- Always download the plugin from our official site http://web1.co/wpbp

- Check for any compatibility problem with other plugins such as firewall. Try deactivating other plugins that you think has a conflict with WPBP plugin.

 

If you are still having issues, please contact our support department by one of three ways.

1) Submit a support ticket at http://www.web1support.com

2) Live chat

3) Call us at 561-841-1832 Monday - Friday 10am -6pm EST.

Email License Not Working

 

Try contacting your hosting provider and ask if they can unblock the server address 66.85.179.226. Your email is likely in our system, but it can not be called because of your host blocking it.

Most likely for security reasons your provider blocks all external URL's which are addressed with the PHP/Perl command "fopen" or "curl" (allow_url_fopen). If you ask them they should be able to unblock it for you. Then the license should go through.

If you are trying to use a local host, you may run into this issue as well, try opening up your firewall and allowing access to our server request, we can not guarantee support however while working on a local host.

The second reason could be your htaccess file. Please contact your host about looking into this. Every website has a htaccess file in their root directory that grants access and permissions.

 

If you are getting the message "It looks like this domain is not pointed to your hosting account. Please check the DNS settings for this domain" when trying to make a clone, make sure that your domain name is using the nameserver of your web hosting provider or your domain has an A record that points to your web hosting IP address.

Please note that changing your DNS may take a while to propagate but you can lower your TTL settings to make the DNS change take effect quickly.

Also note of the terminology below:

Domain Registrar - Where you purchased/registered the domain name (eg. GoDaddy) Usually, domain registrar offers DNS management feature but if not, you can use a different DNS manager such as Cloudflare.

Web Hosting Provider / cPanel - This is where the site content is stored, (eg. A2 Hosting) You can usually see your web hosting IP address on the cPanel's main page but if you can't see it, you may contact your web hosting support to help you find it.

Domain Registrar and Web Hosting must be connected in order for the site to display on your exampledomain.com

Pointing to web hosting nameservers usually work but we recommend pointing to the host's IP address using A record.

If you clone a site on Launchpad, it will be either main domain, subdomain or add-on domain. The important thing is the domain name must have an A record that points to the Web Host / cPanel's IP address.

If you have a specific website/domain that are having issues with cloning, please let us know and we will gladly help you.

WP Backup Plus: Host Compatibility

 

The information contained here is for shared hosting accounts unless specified otherwise. Please contact your host for details and confirmation as this page should be used as a guideline only, not an official, definitive source on the host quality.

1and1

  • Servers sometimes overloaded causing browsing sites hosted on them to take a very long time to load or time out.

aPlus.net

Issues

  • Problems reported with sites above 450mb

BlueHost

Overall BlueHost hosting seems to be somewhat hit or miss. Many customers have found that BlueHost is slow and often returns 404 and 500 server error messages for no reason periodically. These can not only cause a bad experience for viewers of your site but also break backup functionality. Though in general our plugin should work, the lack of consistency among the experiences of users of this host results in us not being able to recommend this host.

PHP memory limit is 128MB at MOST. This is low. Hostgator for example provides 256MB which is double.

  • One customer had an Addhandler line in .htaccess which gave issues when migrated to another host.

Bluehost requires a database name (and user) to have a prefix of your username, so to be of the form username_databasename.

Timeouts

On the boards, a few people have complained about timing out during backup. To resolve this, support recommends editing your php.ini file to change max execution time to 600.

According to response from tech support these are the limits on how long a process can run before being killed off and are based on whether the customer has a dedicated IP address or uses the shared address.

  • Apache/Web (HTML/PHP/Downloads): With Dedicated IP: 12 Hours | Without: 10 Minutes (up from 5 minutes)
  • SSH/Shell: With Dedicated IP: 2 Hours | Without: 1 Hour
  • Cron Jobs: With Dedicated IP: 30 Minutes | Without: 30 Minutes
  • Deamons: With Dedicated IP: Unlimited | Without: 10 Minutes

BlueRazor

No cPanel

Dreamhost - D (maybe F)

Issues

  • Does not allow HTTP Loopbacks (PHP connects back to site via curl to Site URL - ie http://yoursite.com ).
  • Unlimited plans terms of service PROHIBITS storing of backups in your account. "Unlimited" is not truly unlimited.
  • Resource related:
    • Extremely slow zip generation.
    • Problems reported with sites above 22mb due to slow processing.
    • Possible workaround: Can create a custom php.ini to extend PHP timeout to increase backup run-time.

GoDaddy - F

Issues

  • Custom control panel. Some changes take up to hours to take effect.
  • Slow site load times on some servers.
  • Some servers overloaded not leaving processing power for backups.
  • System actively kills any PHP process working too hard or too long (ie backups).

HostGator A

Benefits

  • Fast.
  • CPanel.

Issues

Info

  • Current limits of their shared and reseller hosting (9/20/2011)
    • safe mode = Off (cannot adjust)
    • memory_limit = 64M (MAXIMUM)
    • max_execution_time = 30 (MAXIMUM)
    • max_input_time = 60 (MAXIMUM)
    • post_max_size = 64M (MAXIMUM)
    • upload_max_filesize = 64M (MAXIMUM)
    • enable_dl = Off (cannot adjust)

InMotionHosting

  • Slow page loads.
  • Problems reported with sites above 85mb

iPower

Minimal issues.

ipowerweb

Minimal issues.

JustHost

  • JustHost blocks the command line ZIP command.

WPEngine - F

  • We do NOT recommend WPEngine for compatibility. They do not allow backup plugins on their servers.

1. Login to your Wordpress Admin Dashboard and click the "LBT Options > Contact Us" link when you see this on your dashboard http://screencast.com/t/A8E5ne3F7

2. Click the "Contact Us" section and then click the blue "Here" button. http://www.screencast.com/t/F6xHoEPJ

3. You will be taken to Google API Developer Console page. Select "Create a Project" from the dropdown and then click "Continue"

4. Wait for a few seconds while google loads the page.

5. Click "Dashboard" then click "Enable API" http://screencast.com/t/oSxZbcThdd

6. Click "Google Maps Javascript API" http://screencast.com/t/AdOkHYad

7. Click Credentails > Create Credentials > API Key http://www.screencast.com/t/zevP4KWN

8. You will see the API Key on the screen. Copy it and then paste it under Google Maps Browser Key field in Theme Options.

There are 2 ways you can achieve this.

 

1. Using the clone feature to use the D4Y template for your site.

Steps:

- Go to your Launchpad Dashboard and click "Manage cPanel"

- Click "Add new cPanel"

- Provide all the details of your web host's cpanel. Here's a screenshot of that area http://screencast.com/t/bc6kjeErg

- After adding the cPanel, click "Clone cPanel" then click "Add New Clone"

- Enter the name of the site and then hit next

- Select the cPanel that you just created from the drop down menu

- Select the option "Install on main domain" (If your cPanel uses your main domain. If not, select the option Install on add on Domain)

- Enter the WP admin username and password then hit next.

- Select the D4Y template from the drop down menu (under Local Business Theme. Server config should be None)

- Click Next and your site now will be created. Please wait as this may take a while to process. Don't close the browser or hit refresh.

 

2. Create a Wordpress site from your cPanel and use the D4Y template zip file

Steps:

- There are features in cPanel such as Softaculous Auto Installer so you can easily install Wordpress on your site.

- Install Wordpress using Softaculous or by manual install. Please check this article for manual install https://codex.wordpress.org/Installing_WordPress#Famous_5-Minute_Install

- Once that you setup your Wordpress site, login to your wordpress dashboard and then download and install the WP Backup Plus plugin. You can download it by going here http://web1.co/wpbp

- Click Settings to activate the plugin and then click Backup, Upload & Restore

- Download the D4Y template by going to your Launchpad Dashboard and then click "Marketplace"

- Go to "Purchased" tab and then click green "Website":button for the D4Y template

- You will download the full backup zip of the D4Y theme.

- After downloading, go back to your Wordpress admin dashboard and upload that zip file under "Backup, Upload & Restore"

- Click the blue "Restore Backup" button to begin. (Take note of the wordpress admin login credentials)

CREATING AMAZON APP KEY AND SECRET

Please take the following steps to create an Amazon App key and Secret

1.       Go to aws.amazon.com/s3

2.       Click Services and S3

3.       Click on Login name and then Security Credentials

4.       Click on Access Keys

5.       Click Create New Access Key (You can’t have more than 2 at a time)

6.       Click Show Access Key

7.       Copy and paste the Access Key ID and Secret Key to a notepad for safe keeping

APP KEY TUTORIAL

https://web1.wistia.com/medias/oskwv3o1fy

 

To add a Amazon S3 account into Launchpad do the following:

1. Log in to the Member's area

2. Go to Manage Storage Accounts

3. Click on Amazon Accounts

4. Click Add New Amazon Account

5. Name Account

  - This is for organization purposes only

6. Put in Amazon App Key

7. Put in Amazon Secret Key

8. Click Submit

ADDING AMAZON ACCOUNT TUTORIAL VIDEO

https://web1.wistia.com/medias/gukiu4q6zy

 

 

CREATING DROPBOX APP KEY AND SECRET

Please take the following steps to create a Dropbox App key and Secret

1.       Go to dropbox.com/developers

2.       Click on App console

3.       Click Create App

4.       Select Dropbox API App

5.       Select Files and Datastores

6.       Select Yet

7.       Name the App and click the blue Create button

APP KEY TUTORIAL VIDEO

https://web1.wistia.com/medias/9aawvy2jxb

 

ADDING DROPBOX ACCOUNT TO LAUNCHPAD

To add a Dropbox account do the following:

1. Log in to the Member's area

2. Click Manage Storage Accounts and Link Dropbox

3. Put in your Consumer App Key

4. Put in your Consumer Secret Key

5. Click Submit

ADDING DROPBOX ACCOUNT TUTORIAL VIDEO

https://web1.wistia.com/medias/6qlfo93jx4

 

ADDING DROPBOX ACCOUNT TO WPBACKUP PLUS PLUGIN

To connect your Dropbox account to WP Backup Plus plugin please do the following:

(Open a new tab and login to dropbox.com)

1. Log in to your Wordpress Admin Dashboard

2. Click WP Backup Plus Settings, Check the Dropbox option and hit "Save Changes"

3. Go to Dropbox Settings tab

4. Put in your Consumer App Key

5. Put in your Consumer Secret Key

6. Click Submit to authenticate your dropbox account to connect to the plugin

- Go to https://app.wplaunchpad.io and login to your Launchpad account

- Go to https://app.wplaunchpad.io/googledrive/add

- Open a new tab on your web browser and go to https://console.developers.google.com

- Login to your Gmail account

- Click "Create Project" http://screencast.com/t/3qxShxR0J

- Type "Launchpad" as the Project Name - Click "Create"

- Wait for a few minutes while Google is creating your project

- The screen will refresh automatically and you will be taken to the "Library" screen

- Click "Drive API" http://screencast.com/t/52Xq9TYG2K

- Click "Enable" http://screencast.com/t/8cjeBHUUSQs

- Click Credentials > Create Credentials > Select "OAuth Client ID" http://screencast.com/t/ikQPsOJoacF

- Click "Configure Consent Screen" http://screencast.com/t/yPgdgdqgVLT

- Type "Launchpad" under Product name shown to users and then hit "Save" http://screencast.com/t/1abnRfS6Vo

- Select "Web Application" > Type the name "Launchpad" > Type https://app.wplaunchpad.io for the Authorized JavaScript origins > Type https://app.wplaunchpad.io/googledrive/add for Authorized redirect URIs http://screencast.com/t/du5EjqUXt

- Click "Create"

- Copy the Client ID and Client Secret and paste it to your Launchpad Dashboard https://app.wplaunchpad.io/googledrive/add (Make sure to remove the blank space at the beginning and the end when you copy the Client ID and Client Secret)

- Hit "Submit"

If you get any error, double check the Client ID and Client Secret. Make sure that it has no space at the beginning or the end. You may need to wait for a few minutes before hitting the submit button again. Make sure that Pop Ups are enabled in your web browser in order for Launchpad to get the authentication from your Google account.

If you are trying to setup your Google Drive with the Dashboard, please take the following steps...

  1. Login to the backend of your WordPress site, and click on "WPBackup Plus" > "Settings" > "Google Drive Settings"
  2. Click on the "General Settings" Tab, and check the box next to Google Drive and hit the "Save Changes" button.
  3. Go here: https://console.developers.google.com/project/
  4. Click on Create Project, name your project and click on Create.
  5. Click “Use Google APIs”
  6. Under Google Apps APIs click on Drive API and click on "Enable"
  7. Click "Go to Credentials" > Click "OAuth consent screen" input your details and click on Save.
  8. Go back into the WordPress backend and go to "WPBackup Plus" > "Settings" > "Google Drive Settings"
  9. Next to the "Client ID" field, click the "Where Can I Find This Information" Link & copy the URL
  10. Go back to https://console.developers.google.com/project/ and click on "Credentials"
  11. Go to "Credentials" > Click "Add Credentials" > Select "OAuth 2.0 client ID" > Select "Web Application"
  12. Under "Authorized Redirect URLs", paste the link you copied from step 11
  13. Under that link, paste in this link: https://app.wplaunchpad.io/googledrive/add
  14. Click "Create Client ID"
  15. Copy the Client ID, and paste it into the backend of WordPress in the Google Drive Settings (PBackup Plus" > "Settings" > "Google Drive Settings") under "Client ID"
  16. Copy the Client Secret, and paste it into the backend of WordPress in the Google Drive Settings (PBackup Plus" > "Settings" > "Google Drive Settings") under "Client Secret"
  17. Login to https://app.wplaunchpad.io and click on "Manage Storage Accounts"
  18. Enter the Client ID and Client Secret you just setup
  19. Click "Submit" and accept when Google Drive prompts you to grant access

ADDING GOOGLE DRIVE TUTORIAL VIDEO...

https://web1.wistia.com/medias/gfcw6150ti

You have no successfully linked your Google Drive with Launchpad.

 

If you are having trouble authenticating your WPBackup+ Plugin, please check the following...

First, make certain that the plugin is installed at "?file=wp-backup-plus/wp-backup-plus.php". 

You can find this by clicking on "plugins" in your WP backend. 

Then, click "edit" under the WPBP plugin and look at the address bar. 

Again, it should read "?file=wp-backup-plus/wp-backup-plus.php" on BOTH the right hand side of the page under "Plugin Files", and, in the URL.

Once you have made certain the plugin is installed, please do the following...

  1. Deactivate the plugin from WP
  2. Delete the plugin from WP
  3. Reupload the plugin with the correct file name
  4. Doublecheck under "edit settings" to make certain the file name is now correct.

If you have completed these steps, and, you are still running into issues authenticating the plugin, please submit a support ticket at web1support.com

 

Problem getting access token from Dropbox

 

This problem can happen when the Google Analytics plug-in is installed in WordPress.

After clicking on the "get access token" link, in the WP Backup Plus settings page, you are taken to a drop box page where you give permission to your app to connect to your dropbox folder by clicking on the "allow" button. The problem is after clicking on the "allow" button you are redirected back to the Google Analytics plug-in in your WordPress installation rather than the WP Backup Plus settings page.

To fix this problem temporarily disable the Google Analytics plug-in before clicking the "get access token" link. You will then be able to get the access token from dropbox correctly. After you get the message "you have successfully retrieved your access token" in the WP Backup Plus settings page you can then re-enable the Google Analytics plug-in.

shell_exec command

Are you getting this error?

Please ensure that your PHP process can use the shell_exec command.

Fix:

You can try a Google search for "How to enable shell_exec() function" and do it yourself.

Otherwise, if you contact your host, they should be able to enable that command for WP Backup + to function properly. However, there are 10 - 20% servers that won't do it.

This error will occur on some hosts that have disabled the shell_exec command. Most haven't including the major hosting providers such as Hostgator however if you have a shared server, it's likely that this command is disabled.

We have looked into a solution and there is no good alternative to work around shell_exec since its the main function all backup plugins work, you will have the same issue with any other backup plugin you will try on that server if you are in that 10 - 20% that won't support enabling it.

Please ask your host if this is the case. If so, you may want to switch hosts or ask them the best way to backup on that server.

 

Addon Domain: 
If you chose the option to install on an addon domain your DNS may not be set properly.
Please view this quick video displaying how to set the DNS from Godaddy: http://screencast.com/t/HjaD0Ypu
 
 
Clearing Cache: 
If the site fails to load, please clear your browser’s cache by following the instructions below:
 
1. Click the Chrome menu on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.
 
1. Click the Tools button and then click Delete browsing history. If you don't want to delete the cookies and files associated with websites in your favorites list, select the Preserve Favorites website data check box.
2. Select the check box next to each category of information you want to delete.
3. Click Delete.
 
1. Click the menu button and choose Preferences.
2. Select the Advance panel.
3. Click on the Network tab.
4. In the Cached Web Content section, click Clear Now. 
 
1. Open Safari Menu
2. Locate and click on Preferences.
3. Open Advanced. 
4. Click on “Show Develop menu in menu bar"
5. Locate and navigate to Develop in top navigation menu bar. 
6. Click Empty Caches.
 
Important:
In the event you are experiencing a 500 error after a clone to your Host Monster or BlueHost Account, a common problem is due to the account lacking a PHP version.
Follow these steps:
1.  Login to your cPanel account.
2.  Click Hosting in the top navigation.
3.  Click “cpanel” in the sub menu.
4. Scroll down and locate “Software/services and click on “PHP Config”

 
 
5. Select PHP 5.6
 
6. Scroll down and click “Save Changes"
 
 
BlueHost and Host Monster have the same user interface. The above directions can be applied to BlueHost as well.

Solving Errors With Backup                                 

 

1.) I always recommend doing a "Download Backup Now" first to make sure you can download, then you can set up the automatic backup.

 

 

2.) If you are unable to download the backup, try excluding folders as seen in the image attached here that could be making the backup fail and trying downloading again.

 

3.) Repeat the process until you can have a successful backup. It could be a conflict with the many plugins or themes available, a timeout issue, or a server conflict. If you continue to have an issue, please contact us directly.

 

Also, please check with your hosting provider as many times, hosts have issues on their end with certain functions in our product.

Please check WP Backup Plus list of Hosting Service Providers and known Issues

If you websites are showing offline in Launchpad one of the reasons would be that you might have SpyderSpanker plugin installed on your website.

SpyderSpanker plugin is known from blocking the connection of the WPBP plugin with the Launchpad platform and dashboard.

Once you deactivate the SpyderSpanker plugin from the Plugin section your website should be up and running in no time.

If your website is still offline after deactivating the SpyderSpanker plugin please submit a ticket so we can take a closer look what the issue might be.

Temporary Directory Error                          

Wordpress must have write permission over the wp-content/uploads folder. WP Backup Plus needs to create a temp directory there to function.

With most hosts that happens automatically (php scripts have write permission on all files), on more professional hosting / hosting configured with extra safety in mind, php scripts can't write in folders and the user will have to go in and chmod the upload folder at least to 744(0744).  It isn't a problem with the plugin, it's a problem with the Wordpress install.

There are two ways you can solve this...

The first is to ask your host to allow WP Backup Plus to create a "temp" folder inside wp-content/uploads/wp-backup-plus/.

Alternatively, You can add it manually yourself via ftp. Login to your server via ftp and then in wp-content/uploads, create the wp-backup-plus folder, chmod it 777 (change the rights), then go inside that folder, create another folder called temp and chmod it 777. But, this isn't a global solution - just a fix for that one particular site. You can also go to your cPanel and find the "File Manager" and go to wp-content/uploads/wp-backup-plus directory to create the temp folder. If there's already a temp folder, simply select it and then change the permission to 777.

 

Hi,

 

Yes, you will receive all 12 credits if you subscribe to the yearly subscription for Launchpad.

 

If you have any further questions, please send us a ticket by going to http://support.web1.co

Posts do not get imported into WPBP Launchpad when a website is added to Site Manager. 

Any NEW posts that were made through Site Manager to the website will show in the list. 

WP Backup Plus Specifications: Server Configuration and Minimum Requirements

 

Server configuration is a very complex topic and varies widely between hosts, server operating systems and even the personal preference of the server administrator. The following are server recommendations for full WP Backup Plus functionality.

 

Server Recommendations (Full Functionality)

 

  • PHP 5.2+
  • mySQL 5.x+
  • WordPress 3.4+
  • Write permissions to /wp-content/uploads/ for the user running WP Backup Plus .
    • Backups will be stored in /wp-content/uploads/wp-backup-plus/
    • Temporary files will be stored in /wp-content/uploads/wp-backup-plus/temp/xxxxxxx/ (temporarily generated at each backup)
  • Free disk space equal to or greater than the entire size of your site once compressed.
    • SuPHP or environment so that file operations/zip run as user to prevent permissions issues.
    • PHP exec() function enabled
    • PHP ZipArchive class installed
  • Linux (Apache; Some Litespeed server setups have broken performance inhibiting WP Backup Plus):
    • Command-line zip installed and accessible via exec().
  • Windows (only supported for local development via Apache; IIS is not officially supported):
    • Windows zip executable (available here)
      • You must have the ability to configure your server to allow execution of this zip.exe file for it to function.
      • File permissions must also be set to allow access and execution of the zip executable.
  • wp-config.php file must be in WordPress installation directory OR (starting with WP Backup Plus v2.0) in the parent directory.

Minimum Server Requirements (Reduced Functionality)

NOTE: Some features of WP Backup Plus will be unavailable or limited if running on minimum requirements without recommendations. Large sites may not be able to be backed up with these minimum features.

  • PHP 5.2+
  • mySQL 5.x+
  • WordPress 3.3+
    • We are trying to maintain bare minimum backup functionality for legacy versions as far back as WordPress v2.6 (though it's not pretty nor guaranteed to work perfectly at this time; we recommend only performing backups & direct restores for older versions and use it for safety while upgrading to the latest WordPress).
  • Write permissions to /wp-content/uploads/ for the user running WP Backup Plus.
  • WP Backup Plus requires the uploads directory to be in the standard WordPress location.
    • Backups will be stored in /wp-content/uploads/wp-backup-plus/
    • Temporary files will be stored in /wp-content/uploads/wp-backup-plus/temp/xxxxxxx/ (temporarily generated at each backup)
  • Free disk space equal to or greater than the entire size of your site once compressed.
  • wp-config.php file must be in WordPress installation directory OR (starting with WP Backup Plus v2.0) in the parent directory.

Server configuration is a very complex topic and varies widely between hosts, server operating systems and even the personal preference of the server administrator. The following are server recommendations for full WP Backup Plus functionality.

Server Recommendations (Full Functionality)

  • PHP 5.2+
  • mySQL 5.x+
  • WordPress 3.4+
  • Write permissions to /wp-content/uploads/ for the user running WP Backup Plus .
    • Backups will be stored in /wp-content/uploads/wp-backup-plus/
    • Temporary files will be stored in /wp-content/uploads/wp-backup-plus/temp/xxxxxxx/ (temporarily generated at each backup)
  • Free disk space equal to or greater than the entire size of your site once compressed.
    • SuPHP or environment so that file operations/zip run as user to prevent permissions issues.
    • PHP exec() function enabled
    • PHP ZipArchive class installed
  • Linux (Apache; Some Litespeed server setups have broken performance inhibiting WP Backup Plus):
    • Command-line zip installed and accessible via exec().
  • Windows (only supported for local development via Apache; IIS is not officially supported):
    • Windows zip executable (available here)
      • You must have the ability to configure your server to allow execution of this zip.exe file for it to function.
      • File permissions must also be set to allow access and execution of the zip executable.
  • wp-config.php file must be in WordPress installation directory OR (starting with WP Backup Plus v2.0) in the parent directory.

Minimum Server Requirements (Reduced Functionality)

NOTE: Some features of WP Backup Plus will be unavailable or limited if running on minimum requirements without recommendations. Large sites may not be able to be backed up with these minimum features.

  • PHP 5.2+
  • mySQL 5.x+
  • WordPress 3.3+
    • We are trying to maintain bare minimum backup functionality for legacy versions as far back as WordPress v2.6 (though it's not pretty nor guaranteed to work perfectly at this time; we recommend only performing backups & direct restores for older versions and use it for safety while upgrading to the latest WordPress).
  • Write permissions to /wp-content/uploads/ for the user running WP Backup Plus.
  • WP Backup Plus requires the uploads directory to be in the standard WordPress location.
    • Backups will be stored in /wp-content/uploads/wp-backup-plus/
    • Temporary files will be stored in /wp-content/uploads/wp-backup-plus/temp/xxxxxxx/ (temporarily generated at each backup)
  • Free disk space equal to or greater than the entire size of your site once compressed.
  • wp-config.php file must be in WordPress installation directory OR (starting with WP Backup Plus v2.0) in the parent directory.

Important: Before putting in a support ticket for WP Backup+, please read fully through the Knowledge Base area. Only after you have followed the training and support there without success should you put in a support ticket.

Current Version : 2.2

 

Before You Send Us A Ticket, Please Read Through the Forums.

If you need specific help, please include the following:

  • WP Backup Plus version you are running
  • Host You Use
  • Screenshots of the problem
  • Short Jing / Screencast video of the problem live
  • WP Login Details
  • FTP Info

Without this information, we can't guarantee an answer to your support ticket so please follow this closely.

Our Support Hours are usually M-F , 10 AM - 6 PM EST. Please allow 24 hours for respond. If none is received, please check to see that all info above was added to your support ticket and remind us in case its been missed.

If you see a zip archive not installed error under Compatibility tab, you will need to login to your cPanel and then click "Select PHP Version"

Check the box next to "Zip" and then hit Save.