Toll Free: 1 (888) 979-9321
Locally: 1 (561) 841-1832
 
Monday 10AM - 6PM
Tuesday 10AM - 6PM
Wednesday 10AM - 6PM
Thursday 10AM - 6PM
Friday 10AM - 6PM
Saturday Premium Support Only
Sunday Premium Support Only
*All times are Eastern Time.
RSS Feed
Knowledgebase : Analytic Call Tracking

Can't Enable My Browser Applet Google Chrome Extension? 1) The pop up blocker is enabled and blocking extension 2) If you are using a windows computer, it may be totalled blocked from accessing it. To fix this install the developers version of Chrom...
1. Click on a call log 2. Click on the date of the call to go to the call details. 3. At the bottom, click on the Send Link envelope icon. 4. You will see the recording link. 5. Copy and paste the link in a new tab and hit enter. 6. Now you can ...
If you are getting the error: "ERROR, a connection failure occurred" when setting up your ACT phone App, please check the following... If you are using an iPhone, make sure you are on version iOS7 or above. If you are using an Android phone, make sure...
If you are not receiving email notifications for your calls, please check these things first... 1. Test your gmail credentials 2. Change to an email other than gmail in your ACT settings 3. Check you spam folder If you have done these three...
Here is a quick tutorial on how to set up the Javascript Referrer Tracking script. Let's say you have a YouTube video with the website link on it, and a Facebook ad with the number. The ideal setup is: 1 Number for Google. 1 Number for YouTube...
An update by Chrome has caused the browsersoft phone located inside of Analytic Call Tracking to fail. Twilio has released a statement concerning this: http://ahoy.twilio.com/webrtc_service_advisory [http://ahoy.twilio.com/webrtc_service_advisory] SOL...
NOTE: THIS SOLUTION IS ONLY FOR VERSION 2.0 AND DOES NOT APPLY TO 2.0.1 AND ABOVE. If you are using a folder for your install and you're having trouble with accessing any ACT apps, please try the following: Please edit the .htaccess file in your ...
Deleting calls from Analytic Call Tracking is unavailable at this time, but you may delete them in PHPMyAdmin. Please see the video below. Please contact support [http://support.web1.co/"http://support.web1.co/"] with any further questions.
If you would like to unsubscribe from ACT Enterprise please follow these steps: 1. Submit a Ticket including the email address you upgraded to ACT 2.0 with Once you submit a ticket we will be able to cancel or postpone your Enterprise subscriptio...
If you are getting the message, "cannot authenticate" or are having trouble getting past this step while upgrading to ACT 2.0, please make sure that you are entering the email that you used to purchase ACT with originally. If you enter a different email i...
NOTE: THIS SOLUTION IS ONLY FOR VERSION 2.0 AND DOES NOT APPLY TO 2.0.1 AND ABOVE. If you're having issues connecting the Google Chrome Extension or other ACT apps to ACT, there is a solution we've come up with. Log into your cPanel File Manager ...
If you would like to disable the call recordings for one particular company please follow these steps: Go to ADMIN >> MANAGE COMPANIES >> Click desired Company From there you will see a screen pop where you enter the URL's for Call Recordings and...
No, you do not need international ringback tone selected if you are calling from a Canadian call tracking number. It is only required when you are using a forwarding number that requires a country code.
If you are trying to edit your company names inside ACT Enterprise, you'll need to access the phpMyAdmin section in your cPanel. Once you are in your pHpMyAdmin, you will need to locate the "companies" table on the left hand side of the page. From the...
If you have purchased a subscription to ACT Enterprise, and do not yet see the features activated in your ACT dashboard, make sure you go to "Admin" > "ACT Settings" > Then, at the bottom of the page, click "Reauthorize Account". This will activate your E...
If you will be using International Dialing for ACT you will first need to enable this in Twilio. Please follow this steps to setup International Dialing: 1. Log into your Twilio Account 2. Fill Out Twilio's International Dialing Permission Form foun...
If you have godaddy and you're getting the following message: WARNING: file_put_contents(/var/chroot/home/content/55/xxx6655/html/x/api/.htaccess) [function.file-put-contents [1]]: failed to open stream: No such file or directory in/HOME/CONTENT/55/...
If you are getting the error: Fatal error: Uncaught exception 'Services_Twilio_RestException' with message'Authenticate' in/home or a blank screen after login. Please double check your Twilio AUTH Token and SID ID in your config file. If the AUTH Toke...
ACT LOGIN PROBLEM USING FATCOW HOSTING If you are experiencing login issues with your ACT URL, and you are utilizing FatCow Hosting, you need to contact their support department. Ask them to make sure that they have your 'session path' set for PH...
If you're getting a busy signal or a recording saying the line is busy, your phone number may have been added to a blacklist. Log in to your ACT installation and hover over "Admin" and then click on "Manage Companies". In the top right, click on "Blac...
If you are seeing a white screen when you login to ACT, it is most likely being caused by a corrupted database or your PHP version is not supported. If you have call data on your installation, you'll need to make a backup of the database, and then re-upl...
If someone does not select an option in the IVR menu it can be setup to repeat the menu again. In the advanced call flow, you can set repeat up to 9 times. To do this: 1) Drag the menu under menu options to the call flow. 2) Select menu options 3)...
1. Log in to your ACT installation. 2. Hover over Admin and click on Manage Phone Numbers. 3. Scroll down to the list of numbers and locate the one you want to add SMS Forwarding to. 4. In the far right column labeled "Action" click on the drop down...
If your ACT does not go past the Authentication page and looks like the page just refresh without any error, you have not either imported your own SQL file or the Calltrack.sql located in your ACT Zip file, if it is a new install. To resolve this: 1) ...
We're sorry to hear you're no longer interested in keeping ACT. Of course, we would be glad to cancel your week long trial to ACT for you. However, we would love it if you could provide some quick feedback on why you don't feel the features in ACT mee...
You can change the company name to the one you prefer at the ACT login screen by taking the following steps: > 1.) Log into your cPanel account > 2.) Go to File Manager and inside your tracking domain open the > 'Include' folder > 3.) Edit config.php fi...
Unfortunately, you cannot remove numbers from directly inside ACT. If you are trying to remove a number from your ACT installation, you'll need to take the following steps. You must login to your Twilio account, and contact their support team to cance...
To forward a subdomain to your hosting provider do the following: 1) Login to cPanel. 2) In the Domains section, click the Subdomains icon. 3) Under Modify a Subdomain, click the Manage Redirection link on the right side of the subdomain you wish to r...
To set up the app on your smartphone do the following: 1) Install the app from your App Store or Google Store 2) Choose the caller ID at the top 3) Click Settings 4) Insert URL as the domain without the trailing / ie.http://tracking.abcmarketing...
To transfer a Twilio number from one account to another do the following: Log in to your Twilio account and submit a support ticket. https://www.twilio.com/user/account/support/ticket/create Tell them you want to transfer a Twilio number from one ac...
If you are wondering how much phone numbers cost and have questions regarding pricing for calls, we would like to direct you to the Twilio Pricing Page. Because prices vary depending upon need we feel that this is a better way for you to get the inf...
Please follow this steps to create a URL to copy and paste for your Whisper and Notification Recordings: 1. Upload the mp3 or similar file to your ACT's mp3 directory - you would visit: http://youracturl.com/mp3/ 2. Look for your file, then right...
If you are trying to integrate your ACT with Office Auto Pilot, you need to take the following steps... First, you must make sure you are running the latest copy of ACT 2.1.2. From these, click on "Manage Contacts" under the "AD / VB" tab. O...
We've noticed that a lot of people don't get ACT installed right away. We know your busy, and we want to help in any way we can. For a limited time we are offering a FREE installation of ACT! This program is being sponsored by A2. To be eligible for t...
If you are upgrading your Analytic Call Tracking to the latest update, it is important to note that this will update and overwrite ALL of the files in your ACT. For this reason, it is a good idea to make a backup of your current database should anything...
If you have uploaded your whisper file to your mp3 folder (found in your ACT files) in your cPanel file manager, and you are not hearing it when you call tracking numbers are being answered, please consider the following... Though you may have saved the...
If you are having issues uploading your mp3 files inside ACT, and your installation is on a previous version of the software such as v.2.5.0. Please see the following... It is important to make sure you are on the latest version, as we are constantly pu...
After purchasing your upgrade to Enterprise, your ACT may not have the Enterprise features available yet. This can be fixed simply by hovering over Admin and going to ACT Settings, and then scrolling down to the bottom of the page and clicking on "Reaut...
If your outgoing calls are not being recorded in your ACT, please login to your Twilio account and try the following... Go to the top of the page and click on the tab that says "DEV TOOLS". Then, click on the tab under that titled "TWIML APS". ...
If you had a subscription to Analytic Call Tracking's Enterprise version at any point in the past, then canceled your subscription, and are now interested in renewing your subscription, please keep in mind that the monthly rate is subject to change. The...
If you believe you are experiencing issues with the Ring Multiple Numbers ring flow in ACT, please take into consideration the following about how this ring flow is meant to function... When someone calls and the call flow is set to ring multiple nu...
When you have multiple numbers selected in your Ring Flow, and a lead calls, whichever number answers that call will ALWAYS get that lead when they call. For example, if you have Number 1 and Number 2 in your multiple numbers settings, and a call c...
After purchasing a number from Twilio you must set it up within ACT. In order to reset your company numbers you must change the URL so that it then matches your subdomain. The URL you get from Twilio for a phone number looks like this: http://demo.t...
If you are chagning your subscription to ACT Enterprise from monthly to yearly, go ahead and purchase the yearly, and our system will automatically notify us so that we can update your billing records. If you are interested in changing your payment meth...
_WHAT ARE THE TWO TYPES OF STATE LAWS THAT GOVERN TELEPHONE RECORDING?_ * All-party notification states (CA, CT, FL, IL, MD, MA, MT, NV, NH, PN, WA) (All- party notifications means that both parties participating in a phone call are made aware t...
If you are receiving a message stating that you have exceeded the number of ACT installations available, this is because you are trying to setup ACT on an additional site other than the URL you originally installed ACT on. You can either purchase another ...
If you are migrating your ACT installation to a new server, there are a couple of steps you need to follow... STEP 1: MAKE A BACKUP OF YOUR CURRENT DATABASE To create a backup of your database, make sure you follow the correct steps depending on which...
If you are using the Auto Dialer in Google Chrome, you will need to hit 'allow' for every call that you make... http://screencast.com/t/HeJw4t6pMC To bypass this permission, you can open your ACT in Internet Explorer or Safari. Please let us ...
We have many tickets suggesting additions to ACT or updates that they personally want for their ACT system. We are always looking to update our software and make it better for you, sometimes what is great for one customer is not useful to another. ...
_WE OFFER MIGRATIONS FOR CPANEL ONLY_ If you would prefer our team migrate your Analytic Call Tracking installation to a new hosting provider for you, we can get you moved and setup for $44. Please click here [1] After you purchase our Done Fo...
When setting up the iPhone or Android app, you may notice that it asks for a phone number. The phone number you need to put in is the phone number for the phone that the app is currently installed on. Make sure to include the country code in your phone ...
If any of your calls are looping, meaning they are ringing once, then ringing again (resulting in multiple \"calls\" in your call detail page [1]), please check the following... Make sure your outbound number is not the same as your call tracking nu...
If an anonymous call comes in, it gets assigned a specific number: +266696687 All calls coming in from withheld numbers, Skype, Google, anonymous numbers, get assigned the number above. If that number is in your blacklist, it will block all calls that...
To fix the error you are getting with your International number, try the following steps; 1) Log into your ACT 2) Go to Admin > Manage Companies 3) Click on the Call Flow (it will display either None, Ring 1 Number, Round Robin, Multiple Numbers, or...