Can't Enable My Browser Applet Google Chrome Extension?

1) The pop up blocker is enabled and blocking extension

2) If you are using a windows computer, it may be totalled blocked from accessing it.

To fix this install the developers version of Chrome, by clicking the link below.

https://www.google.com/intl/en/chrome/browser/canary.html

This will not overwrite your curent Google Chrome Application

If you are still having issues, submit a support ticket at http://www.web1support.com

An update by Chrome has caused the browsersoft phone located inside of Analytic Call Tracking to fail.

Twilio has released a statement concerning this: http://ahoy.twilio.com/webrtc_service_advisory

Solution:

Your Analytic Call Tracking application will now require an SSL to be installed on your domain.

Host specific instructions:

Host Gator: https://www.hostgator.com/ssl
A2 hosting: https://www.a2hosting.com/ssl-hosting
Bluehost: https://my.bluehost.com/cgi/help/473
HostMonster: https://my.hostmonster.com/cgi/help/473
Godaddy: https://www.godaddy.com/help/installing-ssl-certificates-on-your-cpanelwhm-server-5240

If you have any questions or concerns, please contact our support team at web1support.com.

If you are getting the message, "cannot authenticate" or are having trouble getting past this step while upgrading to ACT 2.0, please make sure that you are entering the email that you used to purchase ACT with originally. If you enter a different email it will not recognize it and you will be unable to get into your site. If you are certain that you are using the email you bought ACT with and are still having issues authenticating your upgrade, please submit a support ticket. 

If you will be using International Dialing for ACT you will first need to enable this in Twilio.

Please follow this steps to setup International Dialing:

1. Log into your Twilio Account

2. Fill Out Twilio's International Dialing Permission Form found here: https://www.twilio.com/user/account/settings/international

3. Select which countries you would like international dialing permission for by clicking the box next to the country and click on request access.

4. Purchase an international number (in ACT for UK & Canada)

5. In ACT select International Number under call flow settings

6. Test your international number

If you have followed these steps and are still experiencing issues please go ahead and submit a support ticket, please include your ACT URL as well as Twilio Access.

Submit A Ticket

If you have godaddy and you're getting the following message:

Warning: file_put_contents(/var/chroot/home/content/55/xxx6655/html/x/api/.htaccess) [function.file-put-contents]: failed to open stream: No such file or directory in/home/content/55/xxx6655/html/x/calltrack/include/util.php(3) : eval()'d code on line 51

Warning: Cannot modify header information - headers already sent by (output started at /home/content/55/xxx6655/html/x/calltrack/include/util.php(3) : eval()'d code:51) in/home/content/55/xxx6655/html/x/calltrack/index.php(3) : eval()'d code on line 54

You're getting this issue because of a permission issue with godaddy.

To solve this, create a '.htaccess' file in your /api/ folder of ACT, and put in:

<IfModule mod_rewrite.c>
  Options +FollowSymlinks
  Options +Indexes
  RewriteEngine on

  # if your app is in a subfolder
  RewriteBase /api/

  # test string is a valid files
  RewriteCond %{SCRIPT_FILENAME} !-f
  # test string is a valid directory
  RewriteCond %{SCRIPT_FILENAME} !-d

  RewriteRule ^(.*)$   index.php?uri=/$1    [NC,L,QSA]
  # with QSA flag (query string append),
  # forces the rewrite engine to append a query string part of the
  # substitution string to the existing string, instead of replacing it.
</IfModule>

If you use ACT in a sub-folder eg. ( www.yourdomain.com/calltrack ) Then you need to use a different one. Please use:

<IfModule mod_rewrite.c>
  Options +FollowSymlinks
  Options +Indexes
  RewriteEngine on

  # if your app is in a subfolder
  RewriteBase /calltrack/api/

  # test string is a valid files
  RewriteCond %{SCRIPT_FILENAME} !-f
  # test string is a valid directory
  RewriteCond %{SCRIPT_FILENAME} !-d

  RewriteRule ^(.*)$   index.php?uri=/$1    [NC,L,QSA]
  # with QSA flag (query string append),
  # forces the rewrite engine to append a query string part of the
  # substitution string to the existing string, instead of replacing it.
</IfModule>

Replace 'calltrack' to your sub-folder.

We also, strongly recommend you switch your hosting provider from GoDaddy to A2 or migrate your ACT to our SaaS platform.

If you're having problems with this or need assistance, please submit a ticket.

ACT Login Problem Using FatCow Hosting

If you are experiencing login issues with your ACT URL, and you are utilizing FatCow Hosting, you need to contact their support department.

Ask them to make sure that they have your ‘session path’ set for PHP. This should resolve any login issues you are experiencing with your Analytic Call Tracking URL.

If the issue still persist please consider migrating to our recommended A2 hosting platform.

To  transfer a Twilio number from one account to another do the following:

Log in to your Twilio account and submit a support ticket.

https://www.twilio.com/user/account/support/ticket/create

Tell them you want to transfer a Twilio number from one account to another.

Note: To speed up the process, provide as much information when creating the support request.

If you are wondering how much phone numbers cost and have questions regarding pricing for calls, we would like to direct you to the Twilio Pricing Page.

Because prices vary depending upon need we feel that this is a better way for you to get the information you are seeking.

http://www.twilio.com/voice/pricing

For any questions related to our Analytic Call Tracking Software please submit a ticket. 

For a limited time we are offering a FREE installation of ACT!

This program is being sponsored by A2. To be eligible for this offer you must be a new to A2. 

Go ahead and signup here: http://web1.co/a2

To get 20% off your purchase, use the Coupon Code: "AnalyticCallTracking"

We suggest you get started with the "Prime +SSD" plan because:

• UNLIMITED Domains
• UNLIMITED Disk Space
• UNLIMITED Bandwidth

OR...

If you are already an A2 customer you can have us install ACT for $20 here:

1. Click on a call log

2. Click on the date of the call to go to the call details.

3. At the bottom, click on the Send Link envelope icon.

4. You will see the recording link.

5. Copy and paste the link in a new tab and hit enter.

6. Now you can see the audio file, right click on the recording.

7. Save it as an audio to your computer.

After purchasing a number from Twilio you must set it up within ACT.

In order to reset your company numbers you must change the URL so that it then matches your subdomain.

The URL you get from Twilio for a phone number looks like this:

http://demo.twilio.com/welcome/voice/ and will be highlighted in yellow if it is the incorrect URL.

In order to set it up in ACT you're going to want to set it to your tracking domain (where your ACT installation is). Please do the following.

1) Click on Admin > Manage Phone Number
2) Scroll down to the bottom where the numbers are located.
3) In actions, click on the drop down next to Select and choose Reset URL.

It should look something like this:

http://youract.com/handle_incoming_call.php

If you have set your URL correctly and are still encountering difficulties please submit a ticket.

If you are receiving a message stating that you have exceeded the number of ACT installations available, this is because you are trying to setup ACT on an additional site other than the URL you originally installed ACT on.

You can either purchase another license for $99/month subscription, or you can migrate your ACT from your previous site to the new one you are trying to setup.

If you do not have ACT installed anywhere yet and are getting this error message, please submit a support ticket. 

We Offer Migrations for cPanel ONLY

If you would prefer our team migrate your Analytic Call Tracking installation to a new hosting provider for you, we can get you moved and setup for $199.

Please Paypal us $199 to billing at web1syndication.com 

After you purchase our Done For You Migration please submit a support ticket and include the following:

• A copied and pasted receipt of your installation purchase
• The cPanel URL and login information of where your ACT is currently installed
• Your ACT URL and login information
• The cPanel URL and login information for your new Hosting Account

*Warning*

If you are getting the error: "ERROR, a connection failure occurred" when setting up your ACT phone App, please check the following:

If you are using an iPhone, make sure you are on version iOS7 or above.

If you are using an Android phone, make sure you are on version 4.4 or above.

Also, please make sure you are adding your cell phone number (not the Twilio number) inside the mobile app settings.

If you are, and still having issues, please send over your ACT login credentials, as well as your cPanel URL and login credentials.

If you are not receiving email notifications for your calls, please check these things first...

1. Test your gmail credentials

2. Change to an email other than gmail in your ACT settings

3. Check you spam folder

If you have done these three things, and are still not getting any email notifications, please submit a ticket. 

Here is a quick tutorial on how to set up the Javascript Referrer Tracking script.

Let's say you have a YouTube video with the website link on it, and a Facebook ad with the number. The ideal setup is:

1 Number for Google.

1 Number for YouTube.

1 Number for Facebook.

1 "Default" number. (Just in case they come from somewhere else.)

All of these numbers will ring to the company's main line.

You can purchase these numbers from "Manage Phone Numbers" page and then set the campaign name by clicking the gear icon.

After setting the campaign, go to "Manage Companies" and set the numbers to the same company.

After you setup the numbers, head to "ACT Settings" page and select the company you are using it for. 

A window will pop up with the Javascript code. Add this to the page before the closing </body> tag.

Wrap the numbers on the page with <span class="tele"></span> like this:

<span class="tele">555-649-5548</span>

The number will dynamically change depending on where the user has come from.

If you are having difficulty, please submit a ticket and we will do our best to help you.

Thanks!

NOTE: This solution is only for version 2.0 and does not apply to 2.0.1 and above.

If you are using a folder for your install and you're having trouble with accessing any ACT apps, please try the following:

Please edit the .htaccess file in your /api folder of your ACT installation using FTP or cPanel's File Manager.

On line #6, you will see:

RewriteBase /api

You will need to replace this.

Say your ACT installation is at: yourdomain.com/calltracking

Then you would replace that line to:

RewriteBase /calltracking/api

If you are getting errors, or need help doing this, please submit a ticket.

Deleting calls from Analytic Call Tracking is unavailable at this time, but you may delete them in PHPMyAdmin.  Please see the video below.

Please contact support with any further questions.

If you would like to unsubscribe from ACT Enterprise please follow these steps:

1. Submit a Ticket including the email address you upgraded to ACT 2.0 with

Once you submit a ticket we will be able to cancel or postpone your Enterprise subscription and send you confirmation.

Be advised that once you cancel your subscription you will no longer have access to the Enterprise features.

Submit a Ticket

If you would like to disable the call recordings for one particular company please follow these steps:

Go to ADMIN >> MANAGE COMPANIES >> Click desired Company

From there you will see a screen pop where you enter the URL's for Call Recordings and Whispers

Below that you will see a box with text next to it that states:

Disable Recordings for this Company

This will disable recordings for the particular company.

If you have any further questions please contact support.

Submit A Ticket

No, you do not need international ringback tone selected if you are calling from a Canadian call tracking number.

It is only required when you are using a forwarding number that requires a country code.

If you are trying to edit your company names inside ACT Enterprise, you'll need to access the phpMyAdmin section in your cPanel.

Once you are in your pHpMyAdmin, you will need to locate the "companies" table on the left hand side of the page.

From there, click the "edit" button next to the company name, and change it to what you want.

After you have saved the change in your database, you will see the name change reflected in ACT Enterprise.

If you are having any issues editing your company names inside ACT Enterprise, please let us know.

Currently, there is no option to modify a company name inside ACT SaaS, but if you really need to make a change please submit a ticket at https://support.web1.co

If you have purchased a subscription to ACT Enterprise, and do not yet see the features activated in your ACT dashboard, make sure you go to "Admin" > "ACT Settings" > Then, at the bottom of the page, click "Reauthorize Account". This will activate your Enterprise features.

We have a video that shows you how to do this at Help.AnalyticCallTracking.com.

As always, if you have any questions, please let us know at web1support.com, hit us up on live chat, or give us a call at 561-841-1832.

If you are getting the error: Fatal error: Uncaught exception 'Services_Twilio_RestException' with message'Authenticate' in/home or a blank screen after login.

Please double check your Twilio AUTH Token and SID ID in your config file.

If the AUTH Token and SID ID are correct then please verify that you have funds in your TWILIO account.

If you have funds in your Twilio account and your SID ID and AUTH Token are correct please send us a support ticket.

We have a video showing you how to do this at Help.AnalyticCallTracking.com.

Submit A Ticket

If you're getting a busy signal or a recording saying the line is busy, your phone number may have been added to a blacklist.

Log in to your ACT installation and hover over "Admin" and then click on "Manage Companies".

In the top right, click on "Blacklists". Here you will see all of the blacklists. Check and make sure your number doesn't appear on any of the blacklists.

If your number is on a blacklist, just click in the column labeled "Numbers" and in the pop up window, highlight and delete your number from the blacklist. Don't forget to click the "Save" button.

We have a video about adding and removing names to blacklists over at Help.AnalyticCallTracking.com.

If you're still having issues, please submit a support ticket.

If you are seeing a white screen when you login to ACT, it is most likely being caused by a corrupted database or your PHP version is not supported.

If you have call data on your installation, you'll need to make a backup of the database, and then re-upload the calltrack.sql file in your phpMyAdmin. 

If you don't have any call data, and this is a fresh install, you can simply delete the database you setup during installation, and create a new one with a fresh calltrack.sql file. 

Also, please check your php version to be setup at 5.4/5.6 since this is what we currently recommend for ACT.

This should take care of the blank white screen issue you see after logging in.

If you are still having problems, please submit a ticket at https://support.web1.co

You can now enable Google Analytics tracking per company in ACT SaaS.

To do this, log in to ACT and go to Manage Companies. Click on the name of the company you would like to enable Google Analytics tracking on.

On the new window, tick the box next to "Enable Google Analytics tracking for this Company".

Doing this will bring out the fields to paste the Google Analytics ID and the domain where you put the tracking number.

If you have further questions, please contact support.

If someone does not select an option in the IVR menu it can be setup to repeat the menu again.

In the advanced call flow, you can set repeat up to 9 times. To do this:

1) Drag the menu under menu options to the call flow.

2) Select menu options

3) Insert in the repeat text box the amount of times set.

4) Always Save at the top of the call flow.

See image below for reference:

Note:If you press the # key, it will repeat the Main Menu. The message you have set up needs to be revised in order to notify the caller to press # in the message.

 If the caller does not press a key you can select any option on the right hand side including either setting up the same menu or choosing any of the other applets. Please see image below.

If you need more help, our support team is available every weekday from 10am - 6pm EST. You can reach us at 561-841-1832 or submit a support ticket here. (http://web1support.com)

1. Log in to your ACT installation.

2. Hover over Admin and click on Manage Phone Numbers.

3. Scroll down to the list of numbers and locate the one you want to add SMS Forwarding to.  

4. In the far right column labeled “Action” click on the drop down and select SMS Forward.

5. You will get a pop up window where you can type in the phone number you want the SMS messages to be forwarded to.

6. Click “Save” when you are done.

If your ACT does not go past the Authentication page and looks like the page just refresh without any error, you have not either imported your own SQL file or the Calltrack.sql located in your ACT Zip file, if it is a new install.

To resolve this:

1) Log into your cPanel

2) Click on phpMyAdmin in the Databases Section.

3) Locate your Database at the left navigation screen and click on it.

4) Click on Import at the top of the screen.

5) Click on Choose File and browse to where the Calltrack.sql file or where your SQL backup file is located and click Open.

6) Click Go and Exit the phpMyAdmin module.

We're sorry to hear you're no longer interested in keeping ACT.

Of course, we would be glad to cancel your week long trial to ACT for you.

However, we would love it if you could provide some quick feedback on why you don't feel the features in ACT meet your business needs.

Any information or thoughts you could share are incredibly valuable to us so that we can keep improving our products and services.

Were there any ACT features that you were unable to utilize or figure out?

Again, we really appreciate any feedback you could provide.

Please submit a ticket at https://support.web1.co with your request of cancellation and your feedback.

You can change the company name to the one you prefer at the ACT login screen by taking the following steps:

1.) Log into your cPanel account
2.) Go to File Manager and inside your tracking domain open the 'Include' folder
3.) Edit config.php file and locate where it says 'Site Name'
4.) Enter the preferred name

5.) Save and Close

Refresh the screen to display the new company name.

Unfortunately, you cannot remove numbers from directly inside ACT.

If you are trying to remove a number from your ACT installation, you'll need to take the following steps.

You must login to your Twilio account, and contact their support team to cancel the number and have it removed from your account.

Once this is done, the number will no longer be reflected in your ACT.

If you have any further questions about deleting numbers, please let us know.

To forward a subdomain to your hosting provider do the following:

1) Login to cPanel.
2) In the Domains section, click the Subdomains icon.
3) Under Modify a Subdomain, click the Manage Redirection link on the right side of the subdomain you wish to redirect.
4) In the text box, type the URL to which you would like visitors to be redirected to.
5) Click Save.

To set up the app on your smartphone do the following: 

1) Install the app from your App Store or Google Store

2) Choose the caller ID at the top

3) Click Settings

4) Insert URL as the domain without the trailing /

ie.http://tracking.abcmarketing.com

5) Enter Username

6) Enter Password

7) Enter Mobile Number

8) Click Save

If you are getting the error: "ERROR, a connection failure occurred" when setting up your ACT phone App, please check the following...

If you are using an iPhone, make sure you are on version iOS7 or above.

If you are using an Android phone, make sure you are on version 4.4 or above.

Please follow this steps to create a URL to copy and paste for your Whisper and Notification Recordings:

1. Upload the mp3 or similar file to your ACT's mp3 directory - you would visit: http://youracturl.com/mp3/

2. Look for your file, then right-click and 'Copy Link Address'

3. Then paste it to the desired Whisper or Notification bar in ACT

If you have gone through these steps and are still experiencing difficulties please submit a ticket.

If you are trying to integrate your ACT with Office Auto Pilot, you need to take the following steps...

First, you must make sure you are running the latest copy of ACT 2.1.2. 

From these, click on "Manage Contacts" under the "AD / VB" tab. 

Once you are in the company whose contacts you want to manage, click on "Edit Contact List" under the "Action Column". 

There, at the top of the screen, you will see the ping URL that you need to setup in Office Auto Pilot. 

Once you are in Office Auto Pilot, you need to click on "Tracking" > "Manage Smart Forms" (bottom of the page) > "Add Smart Form" (name it) > "Settings" > "Add Rule" > "What should happen" > Select "Ping URL" > Click the red "URL" and paste the URL from ACT. 

After each equal sign in the ping URL insert the "Contact ID" (First name, Last name, Email) (http://screencast.com/t/bqYOagafC8rl). Then, hit save response. 

If you have followed these steps and are still having trouble, please submit a support ticket. 

If you are upgrading your Analytic Call Tracking to the latest update, it is important to note that this will update and overwrite ALL of the files in your ACT. 

For this reason, it is a good idea to make a backup of your current database should anything go wrong during the update. 

To do this, make sure you follow the correct steps depending on which hosting platform you are using. 

For FatCow... http://www.fatcow.com/knowledgebase/read_article.bml?kbid=1353

For BlueHost... https://my.bluehost.com/cgi/help/4

For GoDaddy... http://support.godaddy.com/help/article/5648/backing-up-and-restoring-mysql-or-mssql-databases

For 1 and 1... http://help.1and1.com/hosting-c37630/linux-c85098/mysql-database-c37730/backup-a-mysql-database-using-ssh-a595905.html

If you have uploaded your whisper file to your mp3 folder (found in your ACT files) in your cPanel file manager, and you are not hearing it when you call tracking numbers are being answered, please consider the following...

Though you may have saved the whisper file as an mp3, it is probable that the source file is, actually, a video file such as an mp4. If this is the case, the recording will not play when the call is answered. 

If you have an mp4 file that you need to convert to an mp3, we recommend using this site to convert the file: http://media.io

Once you have succesfully converted the file to an mp3, you will need to reupload it to your mp3 folder in your cPanel. 

If you have made sure that the file in your ACT company settings is, in fact, and mp3 file that is formatted properly (Example: http://tracking.yoursite.com/mp3/example.mp3), and it is still not playing, please send us a ticket with your ACT URL and login credentials, and make sure to let us know which company is having the problem.  

If you are having issues uploading your mp3 files inside ACT, and your installation is on a previous version of the software such as v.2.5.0. Please see the following...

It is important to make sure you are on the latest version, as we are constantly pushing out updates with new features and bug fixes.

To update to the latest version, inside your ACT, please go to "Admin" > "ACT Settings" > then click the "Change log & Update" button in the top right corner.

From there, simply follow the prompts to update your installation.

This should take care of the issue you are having when uploading your mp3 files.

Please let us know if you have any further questions.

After purchasing your upgrade to Enterprise, your ACT may not have the Enterprise features available yet.

This can be fixed simply by hovering over Admin and going to ACT Settings, and then scrolling down to the bottom of the page and clicking on “Reauthorize Account”. After that, you’ll see a pop up asking if you want to Authorize. Click “Yes”. You’ll see a message that either says you have Enterprise or you don’t have Enterprise.

If your outgoing calls are not being recorded in your ACT, please login to your Twilio account and check if the recordings are available under your Twilio account.

If the recordings are not available, please submit a ticket with Twilio and ask them to take a look.

If the recordings are available in Twilio but are not available in ACT, please make sure you have your ACT updated to the latest version.

If you are still experiencing an issue please submit a support ticket.

If you had a subscription to Analytic Call Tracking's Enterprise version at any point in the past, then canceled your subscription, and are now interested in renewing your subscription, please keep in mind that the monthly rate is subject to change.

The reason for this is because we are working to implement a number of new changes and features to the Enterprise version of the software that will make ACT better than ever! However, these new features require more maintenance and upkeep on our end.

If you are an active subscriber to ACT Enterprise when these rate changes occur, you will be grandfathered in at the original subscription price of $47 per month.

If you have any questions about ACT Enterprise subscriptions, please submit a ticket at www.web1support.com, click our live chat button on any of our support sites, or simply give us a call here at the office at 561-841-1832.

If you believe you are experiencing issues with the Ring Multiple Numbers ring flow in ACT, please take into consideration the following about how this ring flow is meant to function...

When someone calls and the call flow is set to ring multiple numbers, the outgoing number that answers the first call, will receive all subsequent calls. Even if you later change the phone numbers in the ring multiple numbers setting.

For Example...

If you call the tracking number you have setup from a phone number (X), you will be connected to the company that answers first in your Multiple Numbers List (Y). Every time X calls back to the call tracking number, they will automatically be connected to Y, and none of the other numbers on the list will ring. 

This is a necessary feature so that if a person calls the number again, they get connected to the same company they spoke to originally.

You can test that it's working correctly by calling from a different number and all the phones should ring.

If you still feel that your "Ring Multiple Phone Numbers" ring flow is not operating the way it should, please submit a support ticket. 

When you have multiple numbers selected in your Ring Flow, and a lead calls, whichever number answers that call will ALWAYS get that lead when they call. 

For example, if you have Number 1 and Number 2 in your multiple numbers settings, and a call comes in from Company A that Number 1 answers, Number 1 will ALWAYS get rung when Company A calls. 

If you are still having issues with your multiple numbers settings after reading this, please submit a support ticket. 

If you are chagning your subscription to ACT Enterprise from monthly to yearly, go ahead and purchase the yearly, and our system will automatically notify us so that we can update your billing records. 

If you are interested in changing your payment method, please go to: http://secure.web1.co/update-billing-information/

If you have any questions about your billing for your Enterprise subscription, please submit a ticket at web1support.com, connect with us on live chat, or give us a call at 561-841-1832. 

What are the two types of state laws that govern telephone recording?

1. All-party notification states (CA, CT, FL, IL, MD, MA, MT, NV, NH, PN, WA)

       (All- party notifications means that both parties participating in a phone call are made aware that the call is being recorded.)

1. One-party notification states

       (One-party notification means that only one party out of the two on the call are notified that the call is being recorded.)

What are the accepted forms of notification for telephone recording?

1. Prior or written consent of all parties to the telephone conversation.
2. Verbal notification before the recording is made.
3. An audible beep tone repeated at regular intervals during the course of the call.

What does Federal law require for recording telephone calls?

Federal law requires that at least one party taking part in the call must be notified of the recording. Many businesses and other organizations record their telephone calls so that they can prove what was said, train their staff, or monitor performance. This activity may not be considered telephone tapping in some, but not all, jurisdictions because it is done with the knowledge of at least one of the parties to the telephone conversation.

The Telephone recording laws in some U.S. states require only one party to be aware of the recording, while other states require both parties to be aware. It is considered better practice to announce at the beginning of a call that the conversation is being recorded.

For example, at the beginning of a call you could play a brief message that says something to the effect of; “This call will be recorded for quality assurance.”

If you are migrating your ACT installation to a new server, there are a couple of steps you need to follow...

STEP 1: MAKE A BACKUP OF YOUR CURRENT DATABASE

To create a backup of your database, make sure you follow the correct steps depending on which hosting platform you are using. 

For FatCow... http://www.fatcow.com/knowledgebase/read_article.bml?kbid=1353

For HostGator... https://support.hostgator.com/articles/specialized-help/how-do-i-restore-a-backup

For BlueHost... https://my.bluehost.com/cgi/help/4

For GoDaddy... http://support.godaddy.com/help/article/5648/backing-up-and-restoring-mysql-or-mssql-databases

For 1 and 1... http://help.1and1.com/hosting-c37630/linux-c85098/mysql-database-c37730/backup-a-mysql-database-using-ssh-a595905.html

STEP 2 : LOGIN TO NEW SERVER / CPANEL & UPLOAD YOUR DATABASE

You can upload the same ACT files you used during your initial install on your previous server, or, you can upload a fresh ACT.zip file from the ACT Members Area. 

Once you have all your files uploaded, you will need to import the database you created in step one. 

Go to PHP myAdmin, find the database you created in your new cPanel for ACT, and import the backup of your Database that you created in Step 1. 

STEP 3: CARRY ON WITH THE INSTALLATION AS YOU DID ON YOUR PREVIOUS SERVER

Once you have your backup Database imported to your PHP myAdmin, you will proceed with the installation as you did on your previous server. 

Install Tutorial Video: http://web1.wistia.com/medias/n0mvbi8u29

***Please note, at 3:20 in the video, you will be importing the backup Database you created in Step 1, not the calltrack.sql file that is shown in the video***

If you are using the Auto Dialer in Google Chrome, you will need to hit 'allow' for every call that you make...

http://screencast.com/t/HeJw4t6pMC

To bypass this permission, you can open your ACT in Internet Explorer or Safari. 

Please let us know if you have any further questions. 

We have many tickets suggesting additions to ACT or updates that they personally want for their ACT system.

We are always looking to update our software and make it better for you, sometimes what is great for one customer is not useful to another.

For this reason when you purchase ACT you purchase it "As Is", however 'ACT 1.xx.x' is open source, this means you are allowed to add/modify ACT.

We only ask that you share this changes with us.

Please submit a ticket if you have any questions.

When setting up the iPhone or Android app, you may notice that it asks for a phone number.  The phone number you need to put in is the phone number for the phone that the app is currently installed on.

Make sure to include the country code in your phone number (ex: 15615551234).

We have a video for the iPhone app at http://help.analyticcalltracking.com/#!/act_iphone_app

and a video for the Android app at http://help.analyticcalltracking.com/#!/act_android_app

If you have any questions, please submit a support ticket.

If any of your calls are looping, meaning they are ringing once, then ringing again (resulting in multiple "calls" in your call detail page), please check the following...

Make sure your outbound number is not the same as your call tracking number. If you have your outbound number the same as your call tracking number, it will basically just create a loop where no one can answer the phone.

If you are experiencing this issue, and your outbound number is different than your call tracking number, please submit a support ticket. 

If an anonymous call comes in, it gets assigned a specific number: +266696687

All calls coming in from withheld numbers, Skype, Google, anonymous numbers, get assigned the number above.

If that number is in your blacklist, it will block all calls that are anonymous or unlisted.

To fix the error you are getting with your International number, try the following steps;

1) Log into your ACT

2) Go to Admin > Manage Companies

3) Click on the Call Flow (it will display either None, Ring 1 Number, Round Robin, Multiple Numbers, or Advanced) 

4) Click on Edit Settings

5) Make sure there is a checkmark in International Number

6) Insert the International Number with the country code, but without the +.

7) Click Save

You may also watch the video in the help section for reference: http://help.analyticcalltracking.com/#!/setting_up_your_international_number_in_act