An update by Chrome has caused the browsersoft phone located inside of Analytic Call Tracking to fail.

Twilio has released a statement concerning this: http://ahoy.twilio.com/webrtc_service_advisory

Solution:

Your Analytic Call Tracking application will now require an SSL to be installed on your domain.

Host specific instructions:

Host Gator: https://www.hostgator.com/ssl
A2 hosting: https://www.a2hosting.com/ssl-hosting
Bluehost: https://my.bluehost.com/cgi/help/473
HostMonster: https://my.hostmonster.com/cgi/help/473
Godaddy: https://www.godaddy.com/help/installing-ssl-certificates-on-your-cpanelwhm-server-5240

If you have any questions or concerns, please contact our support team at web1support.com.

If you are getting the message, "cannot authenticate" or are having trouble getting past this step while upgrading to ACT 2.0, please make sure that you are entering the email that you used to purchase ACT with originally. If you enter a different email it will not recognize it and you will be unable to get into your site. If you are certain that you are using the email you bought ACT with and are still having issues authenticating your upgrade, please submit a support ticket. 

If you will be using International Dialing for ACT you will first need to enable this in Twilio.

Please follow this steps to setup International Dialing:

1. Log into your Twilio Account

2. Fill Out Twilio's International Dialing Permission Form found here: https://www.twilio.com/user/account/settings/international

3. Select which countries you would like international dialing permission for by clicking the box next to the country and click on request access.

4. Purchase an international number (in ACT for UK & Canada)

5. In ACT select International Number under call flow settings

6. Test your international number

If you have followed these steps and are still experiencing issues please go ahead and submit a support ticket, please include your ACT URL as well as Twilio Access.

Submit A Ticket

If you are getting this error, it means that you do not have your Twilio Account SID and/or Auto Token setup properly in your config.php file. 

To check this, go into your cPanel file manager for your ACT URL and find the "include" folder. 

Inside the "include" folder, find the "config.php" file, right-click on it, and select "code edit". 

Inside the config.php file, there are two fields at the bottom where you must enter your Twilio SID and Auth Token.

Login to your Twilio member page and you can find these credentials at the top of the page.

Copy and paste them into the correct fields within the "config.php" file and click save. Then, refresh the file page. 

If you have done this and are still getting an error, please submit a support ticket.  

If you have godaddy and you're getting the following message:

Warning: file_put_contents(/var/chroot/home/content/55/xxx6655/html/x/api/.htaccess) [function.file-put-contents]: failed to open stream: No such file or directory in/home/content/55/xxx6655/html/x/calltrack/include/util.php(3) : eval()'d code on line 51

Warning: Cannot modify header information - headers already sent by (output started at /home/content/55/xxx6655/html/x/calltrack/include/util.php(3) : eval()'d code:51) in/home/content/55/xxx6655/html/x/calltrack/index.php(3) : eval()'d code on line 54

You're getting this issue because of a permission issue with godaddy.

To solve this, create a '.htaccess' file in your /api/ folder of ACT, and put in:

<IfModule mod_rewrite.c>
  Options +FollowSymlinks
  Options +Indexes
  RewriteEngine on

  # if your app is in a subfolder
  RewriteBase /api/

  # test string is a valid files
  RewriteCond %{SCRIPT_FILENAME} !-f
  # test string is a valid directory
  RewriteCond %{SCRIPT_FILENAME} !-d

  RewriteRule ^(.*)$   index.php?uri=/$1    [NC,L,QSA]
  # with QSA flag (query string append),
  # forces the rewrite engine to append a query string part of the
  # substitution string to the existing string, instead of replacing it.
</IfModule>

If you use ACT in a sub-folder eg. ( www.yourdomain.com/calltrack ) Then you need to use a different one. Please use:

<IfModule mod_rewrite.c>
  Options +FollowSymlinks
  Options +Indexes
  RewriteEngine on

  # if your app is in a subfolder
  RewriteBase /calltrack/api/

  # test string is a valid files
  RewriteCond %{SCRIPT_FILENAME} !-f
  # test string is a valid directory
  RewriteCond %{SCRIPT_FILENAME} !-d

  RewriteRule ^(.*)$   index.php?uri=/$1    [NC,L,QSA]
  # with QSA flag (query string append),
  # forces the rewrite engine to append a query string part of the
  # substitution string to the existing string, instead of replacing it.
</IfModule>

Replace 'calltrack' to your sub-folder.

We also, strongly recommend you switch your hosting provider from GoDaddy to A2 or migrate your ACT to our SaaS platform.

If you're having problems with this or need assistance, please submit a ticket.

ACT Login Problem Using FatCow Hosting

If you are experiencing login issues with your ACT URL, and you are utilizing FatCow Hosting, you need to contact their support department.

Ask them to make sure that they have your ‘session path’ set for PHP. This should resolve any login issues you are experiencing with your Analytic Call Tracking URL.

If the issue still persist please consider migrating to our recommended A2 hosting platform.

If you are wondering how much phone numbers cost and have questions regarding pricing for calls, we would like to direct you to the Twilio Pricing Page.

Because prices vary depending upon need we feel that this is a better way for you to get the information you are seeking.

http://www.twilio.com/voice/pricing

For any questions related to our Analytic Call Tracking Software please submit a ticket. 

If you are receiving a message stating that you have exceeded the number of ACT installations available, this is because you are trying to setup ACT on an additional site other than the URL you originally installed ACT on.

You can either purchase another license for $99/month subscription, or you can migrate your ACT from your previous site to the new one you are trying to setup.

If you do not have ACT installed anywhere yet and are getting this error message, please submit a support ticket. 

We Offer Migrations for cPanel ONLY

If you would prefer our team migrate your Analytic Call Tracking installation to a new hosting provider for you, we can get you moved and setup for $199.

Please Paypal us $199 to billing at web1syndication.com 

After you purchase our Done For You Migration please submit a support ticket and include the following:

• A copied and pasted receipt of your installation purchase
• The cPanel URL and login information of where your ACT is currently installed
• Your ACT URL and login information
• The cPanel URL and login information for your new Hosting Account

*Warning*

If you are interested in switching between Adwords accounts when in PPCbizbox it's easy to do, just follow the steps below:

1. Click on your name and email in the top right corner to edit your profile

2. Once there click "Revoke Token"

3. from there insert the account information that you wish to look at

If you have followed these steps but are still encountering issues please submit a ticket.

If you are trying to switch between accounts within the PPC BizBox, there are a couple of steps you need to take...

1. Click in the upper right hand corner of the screen on your username. 

2. Click on "Revoke Token"

3. Now, you are able to login with another account. 

If you have followed these steps and are experiencing trouble, please send us a support ticket. 

If you have purchased one of our products through JVZoo, the way in which you receive your login credentials will be slightly different than normal. 

You will need to click "Access Your Purchase"...

After you do this, you will be emailed your credentials. 

If you have done this and still not received anything, please send us your transaction ID so we can look into it for you. 

If you are getting the error: "ERROR, a connection failure occurred" when setting up your ACT phone App, please check the following:

If you are using an iPhone, make sure you are on version iOS7 or above.

If you are using an Android phone, make sure you are on version 4.4 or above.

Also, please make sure you are adding your cell phone number (not the Twilio number) inside the mobile app settings.

If you are, and still having issues, please send over your ACT login credentials, as well as your cPanel URL and login credentials.

If you are not receiving email notifications for your calls, please check these things first...

1. Test your gmail credentials

2. Change to an email other than gmail in your ACT settings

3. Check you spam folder

If you have done these three things, and are still not getting any email notifications, please submit a ticket. 

If you get a 404 error when clicking on the link, check and make sure you have the permalinks set from default to post name.

This can be found under settings > permalinks.

If you are experiencing issues with receiving leads it can be 1 of 2 things...

1. Your results contain duplicate listings which have been filtered out. Your search campaign needs to contain broader keywords or more keywords, use of title & body, additional sections. You can do this by going to your campaign, clicking edit, and viewing their keyword, and cities.

2. If there are less than you have in ALR, this is due to Craigslist taking the listings down due to spam and unwanted listings. ALR will acquire all listings 7 days from creation. So if the campaign was created october 31, it will grab all of the listings in the sections they have selected from the 24th and continue to bring them leads.

If you have taken both of these factors into account, and still feel you are not pulling the leads you should. Please submit a support ticket. 

NOTE: This solution is only for version 2.0 and does not apply to 2.0.1 and above.

If you are using a folder for your install and you're having trouble with accessing any ACT apps, please try the following:

Please edit the .htaccess file in your /api folder of your ACT installation using FTP or cPanel's File Manager.

On line #6, you will see:

RewriteBase /api

You will need to replace this.

Say your ACT installation is at: yourdomain.com/calltracking

Then you would replace that line to:

RewriteBase /calltracking/api

If you are getting errors, or need help doing this, please submit a ticket.

If you recently made a purchase that offered a bonus please follow the guidelines below to receive access to your bonus.

Please submit a ticket with the following information:

• The product you purchased
• The requested Bonus
• A copied and pasted version of your receipt for the qualifying product.

By including this information we can get you access to your bonus faster. 

If you have any questions regarding our products please submit a ticket. 

There are a number of ways you can utilize Auto Lead Reach. However, we want to make sure that users are aware of a few "best practices" that will help them get the most out of the program. Below are a number of common mistakes, and remedies, to make sure your campaigns are optimized to their full potential. 

Creating Campaigns...

When setting up campaigns in Auto Lead Reach, it is important that you are careful with how many areas you set up in your campaign that you want to search Craigslist for. We recommend setting up a separate campaign for each area you are targeting. You do not want to just add as many cities / areas as you can to one campaign. Doing this will likely cause the email associated with your campaign to be flagged as spam by Craigslist, and your emails will not be inboxed to the people who created the posts that you are trying to respond to. Your campaign may say "email sent", however, they will not be received. Here is an example of a campaign that is setup to target a specific area (Palm Beach County)...

Notice, how the "Search Cities" are all concentrated on areas in Palm Beach / South Florida. 

Here is an example of how you DO NOT want to have it setup...

Again, create your campaigns so that they are targeted for a specific area. 

Additionally, when you are entering your search terms, you want to make sure you are specific in what you are searching, and do not put in too many terms.

Creating & Assigning Emails...

Auto Lead Reach integrates with the following email providers...

***We strongly recommend using a gmail account***

When you create a campaign, you will need to assign an email account to. This is the email that your campaign leads will be emailed from. To set this up, you need to login and go to "Email Responder" and then hit "New Email Address". 

You'll then see a page where you enter your Email settings. Here is an example of a gmail setup...

Once you have these fields fileld out, you need to hit the "Test Address" button at the bottom of the page. If you are getting an "SMTP Error" Message, you need to click the link to enable your emails to send...

After your email address has been successfully setup, you need to assign it to your campaign. To do this, you need to go to your campaign, click "edit" and select the email address you have setup. IMPORTANT: You will want to create a separate email for each campaign you have setup in Auto Lead Reach. The reason for this is so that you are not flagged as spam by CL for sending out a large number of emails for multiple campaigns from one email address. 

Spinning Your Email Templates...

ALR is designed to send a lot of emails out to your leads, so, it is critical that your email templates (the message you are sending out in the body of your email) are being spun so that the messages vary when they are being sent to your leads. 

Article spinning requires "spintax." Spintax (or spin syntax) is the list of text, sentences, or synonyms that are embedded into an article. To create an article out of spintax, spinning software substitutes the desired synonym choices into the selected article in order to create a new, unique variation of the base article. However, because each article is created from the same set of spintax, each new spin of that article will be slightly less unique as the number of spins increases.

Automatic rewriting can change the meaning of a sentence through the use of words with similar but subtly different meaning to the original. For example, the word "picture" could be replaced by the word "image" or "photo." Thousands of word-for-word combinations are stored in either a text file or database thesaurus to draw from. This ensures that a large percentage of words are different from the original article.

Here is the syntax format to use...

Format: {text1|text2|text3}  Example: {Hi|Hello|Good Day|Greetings} {I|my associate|our company} {looked at|checked out|saw|read|reviewed} your {listing|ad}.

The more you are able to spin your email templates, the better you will be able to avoid getting blocked by Craigslist. 

Automatic rewriting can change the meaning of a sentence through the use of words with similar but subtly different meaning to the original. For example, the word "picture" could be replaced by the word "image" or "photo." Thousands of word-for-word combinations are stored in either a text file or database thesaurus to draw from. This ensures that a large percentage of words are different from the original article.

Here is the syntax format to use...

Format: {text1|text2|text3}  Example: {Hi|Hello|Good Day|Greetings} {I|my associate|our company} {looked at|checked out|saw|read|reviewed} your {listing|ad}.

The more you are able to spin your email templates, the better you will be able to avoid getting blocked by Craigslist. 

When you test your new campaign in ALR, you will see a list of previous post leads that match the criteria you have setup. 

However, when you enable and activate your campaign, it will not pull those old leads. 

ALR will only pull new posts once you activate the campaign. ALR refreshes these new posts every 30 minutes.

So, there will not be any leads until at least 30 minutes after you start your campaign. 

If you have waited for longer than this, and you are still not getting any results, please send us a support ticket at web1support.com

If you are seeing the following error...

"The following From address failed: YOUREMAIL@gmail.com : MAIL not accepted from server,530,5.5.1 Authentication Required. Learn more at 530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 it7sm45301914obb.11 - gsmtpSMTP server error: 5.5.1 Authentication Required. Learn more at 530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 it7sm45301914obb.11 - gsmtp"

You need to...

1. Go to https://accounts.google.com/DisplayUnlockCaptcha

2. Login and enable

If you have completed this step, and are still receiving this error, please send us a support ticket at web1support.com

Q: What is Auto Lead Reach (ALR)?

A: Auto Lead Reach (ALR) is a real time lead generation platform. Simply put it makes finding leads freakishly easy!

Q: Where do leads come from?

A: Our leads come from Craigslist which as of writing this is the 26th most visited site on the internet. 37,000,000 million people per month visit Craigslist. Auto Lead Reach monitors Craigslist and anytime an ad is posted that meets your search criteria we deliver it to you in real-time, and automatically follow up with the poster (as long as you want to).

Q: When I get a lead, how do I follow up with the poster?

A: With ALR you can automatically follow up with each and every lead, or you can do it one by one simply from within the interface.

Q: Can you post ads with ALR?

A: No you can not post ads with Auto Lead Reach, we suggest taking a look at CLAD Genius.

Q: Is support included?

A: Of course. Submit a ticket at anytime to web1support.com, and we'll make sure to get you taken care of as quickly as possible. 

Q: Are there any additional costs to ALR?

A: No. After you purchase Auto Lead Reach, there are no other fees associated with running the software. 

Q: Am I able to filter results?

A: With Auto Lead Reach you are able to filter your results by category, subcategory, within multiple cities and minimum and/or maximum price (when available within category). Additionally our dynamic filter system enables you to build a filter that includes and/or excludes keywords giving you the ultimate control over your results. Auto Lead Reach also lets you search by title only, body only or title and body copy. Our platform is super dynamic and enables you the ability to pinpoint the precise results you seek.

Q: Can ALR contact my leads automatically?

A: Yes! AutoLeadReach can be set to automatically send your lead results an email from your email account with your custom email based on the campaign. It’s easy to create a campaign to find a particular type of lead and have them all sent a specific email from your email account.

Q: When I contact a lead, where does the email come from?

A: The email will come directly from your own email account! We support most of the mainstream email clients and have integrated Auto Lead Reach with those email clients so all emails going to your leads will originate from your own email account.

Q: What email clients does ALR integrate with?

A: gmail.com, yahoo.com, yahoomail.com, outlook.com, hotmail.com, live.com, windowlive.com, aol.com, me.com, mac.com and icloud.com.

Q: How will I know who I'm contacting?

A: We’ve built in a notification system that enables you to get notification emails the instant you contact a lead. You can also set the notification emails to come on a daily or weekly basis also.

Q: How many categories of leads are there?

The categories of leads are based on the website you are searching for results. Currently we are searching Craigslist and their categories consist of: community, housing, for sale, services, jobs, gigs and resumes. Each of those main categories is then broken down into multiple subcategories which Auto Lead Reach will easily filter results based on your campaigns filter setup.

Q: From what countries does ALR pull results?

The countries from which we pull results is based on the website you are pulling results. Currently Craigslist.org is able to pull results from the US and Canada. Additionally results can be pulled from the following areas: Africa, Americas, Asia, Europe, the Middle East and Oceania.

Q: I didn't get my login credentials, what should I do?

A: The first thing you should try is to have the system re-mail your password by choosing the “I forgot my password” option on the login page. If you still don’t receive your password, you should open up a ticket in our support system at web1support.com.

Q: What are the safeguards so the same post isn't hit over and over with emails?  More specifically, when I set the "notification" to daily, weekly, etc, is that how often that post gets sent an email- or when I get notified about the emails that are sent out? Are emails only sent out ONCE when I create a campaign?"

A: ALR only emails these leads once, as soon as they are posted. After that, they do not email that specific lead again. 

Q: How long does it take to get leads once I enable and start my campaign in ALR?

A: When you test your new campaign in ALR, you will see a list of previous post leads that match the criteria you have setup. However, when you enable and activate your campaign, it will not pull those old leads. ALR will only pull new posts once you activate the campaign. ALR refreshes these new posts every 30 minutes. So, there will not be any leads until at least 10 minutes after you start your campaign. 

If you are looking for tutorial videos on how to use Auto Lead Reach, please go to the following link...

http://www.autoleadreach.com/tutorial/

If after viewing these videos you are still having trouble, please submit a support ticket at web1support.com

Syndwire changed the backend process in which we post to Blogger due to multiple authentication issues.

Previously, users would add new Blogger accounts by connecting with our API and needing to login to blogger to add each account.

The new posting method allows the user to post using email. This is a setting which will require accounts to setup “posting by email” prior to adding the account in Syndwire.

Users who have existing accounts in Syndwire experiencing authentication issues can still be re-authenticated using the API.

However, as a permanent posting solution, we suggest that you modify your Blogger accounts and add them using the new method. Many users are frustrated from having to re-authenticate - this is a permanent solution which will not lose authentication.

If you want to switch to the new posting method, you'll need to switch your Blogger accounts to Post By Email and add them as a new account: https://syndwire.com/users/blogger-help

Here's a video showing a step-by-step procedure in adding new Blogger accounts (or re-adding):https://www.dropbox.com/s/2t36q4dxy76v3w7/2017-02-14_18-13-00.mp4?dl=0

Please contact support if you need any additional assistance at web1support.com

Q: Where can I download the WordPress theme?

A:You can find the link to the WordPress theme in the bonus section within the PPC Income Formula Members Page. 

Q: How do I install the theme to my site?

A: First, download the .zip file from the bonus section. Next, login to your WordPress and go to Appearence>Themes. From there, choose the .zip file from your computer, and click install. Once it is installed, activate it. 

Q: What comes / doesn't come with the theme?

A: The WordPress theme comes with the basic outline of the site, however, it does not include the content and graphics that you see on our site (which uses the very same theme). 

Q: How do I customize my site once I have activated the theme?

A: Do customize your site, please refer to the training video in the bonus section of the Member Page for PPC Income Formula. 

***If you have any further questions about the Bonus WordPress theme, please submit a support ticket***

To make sure the headers on your PPC Prospector reports are lining up, you need to export from the "Reports" tab. 

If you export from the "Analyze" tab, nothing will line up at the top of your reports. 

If you are exporting from the "Reports" tab, and are still not able to get everything formatted correctly, please submit a support ticket. 

If you are unable to view the background colors when printing your PPC Prospector Mini Audits, please do the following...

In the Print window, please click on the 'Background colors and images' box if using Google Chrome. If using Firefox, click on Page Setup and click on 'Print Background (colors & images).

From there, you should be able to see the green and red box.

If you have done this, and are still having issues not seeing the color on your print outs, please submit a support ticket. 

If you would like to unsubscribe from ACT Enterprise please follow these steps:

1. Submit a Ticket including the email address you upgraded to ACT 2.0 with

Once you submit a ticket we will be able to cancel or postpone your Enterprise subscription and send you confirmation.

Be advised that once you cancel your subscription you will no longer have access to the Enterprise features.

Submit a Ticket

Here are some troubleshooting steps if you are having problems activating the WP Backup Plus Plugin:

- Recommended PHP version is 5.6

- Always download the plugin from our official site http://web1.co/wpbp

- Check for any compatibility problem with other plugins such as firewall. Try deactivating other plugins that you think has a conflict with WPBP plugin.

If you are still having issues, please contact our support department by one of three ways.

1) Submit a support ticket at http://www.web1support.com

2) Live chat

3) Call us at 561-841-1832 Monday - Friday 10am -6pm EST.

If you would like to disable the call recordings for one particular company please follow these steps:

Go to ADMIN >> MANAGE COMPANIES >> Click desired Company

From there you will see a screen pop where you enter the URL's for Call Recordings and Whispers

Below that you will see a box with text next to it that states:

Disable Recordings for this Company

This will disable recordings for the particular company.

If you have any further questions please contact support.

Submit A Ticket

No, you do not need to create a set of accounts for each video.

We do recommend creating a set of accounts per client or affiliate product, but if you have multiple videos for the client or affiliate product, you can post them on the same set of accounts.

Unfortunately there isn't a way to completely avoid the same city when spinning titles.

Spintax is completely random so there will always be the chance that a city is chosen more than once.

However, we do recommend that when you spin the title, you spin for more cities than accounts you have.

As an example, if you spin for 30 different cities and you only have 20 different accounts, this will reduce the number of duplicates you will receive. 

If you are trying to edit your company names inside ACT Enterprise, you'll need to access the phpMyAdmin section in your cPanel.

Once you are in your pHpMyAdmin, you will need to locate the "companies" table on the left hand side of the page.

From there, click the "edit" button next to the company name, and change it to what you want.

After you have saved the change in your database, you will see the name change reflected in ACT Enterprise.

If you are having any issues editing your company names inside ACT Enterprise, please let us know.

Currently, there is no option to modify a company name inside ACT SaaS, but if you really need to make a change please submit a ticket at https://support.web1.co

Email License Not Working

Try contacting your hosting provider and ask if they can unblock the server address 66.85.179.226. Your email is likely in our system, but it can not be called because of your host blocking it.

Most likely for security reasons your provider blocks all external URL's which are addressed with the PHP/Perl command "fopen" or "curl" (allow_url_fopen). If you ask them they should be able to unblock it for you. Then the license should go through.

If you are trying to use a local host, you may run into this issue as well, try opening up your firewall and allowing access to our server request, we can not guarantee support however while working on a local host.

The second reason could be your htaccess file. Please contact your host about looking into this. Every website has a htaccess file in their root directory that grants access and permissions.

If you have purchased a subscription to ACT Enterprise, and do not yet see the features activated in your ACT dashboard, make sure you go to "Admin" > "ACT Settings" > Then, at the bottom of the page, click "Reauthorize Account". This will activate your Enterprise features.

We have a video that shows you how to do this at Help.AnalyticCallTracking.com.

As always, if you have any questions, please let us know at web1support.com, hit us up on live chat, or give us a call at 561-841-1832.

If you are getting the message "It looks like this domain is not pointed to your hosting account. Please check the DNS settings for this domain" when trying to make a clone, make sure that your domain name is using the nameserver of your web hosting provider or your domain has an A record that points to your web hosting IP address.

Please note that changing your DNS may take a while to propagate but you can lower your TTL settings to make the DNS change take effect quickly.

Also note of the terminology below:

Domain Registrar - Where you purchased/registered the domain name (eg. GoDaddy) Usually, domain registrar offers DNS management feature but if not, you can use a different DNS manager such as Cloudflare.

Web Hosting Provider / cPanel - This is where the site content is stored, (eg. A2 Hosting) You can usually see your web hosting IP address on the cPanel's main page but if you can't see it, you may contact your web hosting support to help you find it.

Domain Registrar and Web Hosting must be connected in order for the site to display on your exampledomain.com

Pointing to web hosting nameservers usually work but we recommend pointing to the host's IP address using A record.

If you clone a site on Launchpad, it will be either main domain, subdomain or add-on domain. The important thing is the domain name must have an A record that points to the Web Host / cPanel's IP address.

If you have a specific website/domain that are having issues with cloning, please let us know and we will gladly help you.

Facebook has a policy which requires any website to have a privacy policy.

If you do not have a privacy policy or do not have one properly setup, Facebook will alert you as shown below at developers.facbeook.com.

Navigate to the Alerts section on the left side navigation and check your alerts.

In order for your Facebook apps and ads to function properly, it is necessary to set a privacy policy on the footer of your page.

You can find additional information regarding Facebook's privacy policy compliance here:

https://developers.facebook.com/policy/#data

http://www.applicationprivacy.org/platform-requirements/facebook/

If you are getting the error: Fatal error: Uncaught exception 'Services_Twilio_RestException' with message'Authenticate' in/home or a blank screen after login.

Please double check your Twilio AUTH Token and SID ID in your config file.

If the AUTH Token and SID ID are correct then please verify that you have funds in your TWILIO account.

If you have funds in your Twilio account and your SID ID and AUTH Token are correct please send us a support ticket.

We have a video showing you how to do this at Help.AnalyticCallTracking.com.

Submit A Ticket

If you are clicking on your FB Connect Button on your WP Page, and nothing is happening, please make sure you have the App Enabled in your FB App Settings page. 

To do this, please login to your FB Developers Page, find the Application you are editing, and then click on "Status & Review". 

From there, you need to make sure the Application is set to Available: 

Next, When you are entering your App Domain names it is essential to type in your domain again where your WP installation is located. 

If the "Apps Domain" field is filled out incorrectly you will receive the following error...

"Site URL, Mobile URL, Canvas URL, Secure Canvas URL, Page Tab URL or Secure Page Tab URL"

This means that your App domain does not match the site URL entered in the last step. If it is incorrect, a small, red triangle will appear. 

If you are sure your App domain name matches your WP URL, and you are still having trouble with your FB Connect button, please let us know. 

Make sure to include your WP URL and login credentials, as well as your cPanel login information so we can debug the issue as quickly as possible. 

If you have done this, and your FB Connect button is still unresponsive, please submit a support ticket including your WP URL and login. 

There are a number of ways you can utilize FSBomber. However, we want to make sure that users are aware of a few "best practices" that will help them get the most out of the program. Below are a number of common mistakes, and remedies, to make sure your campaigns are optimized to their full potential. 

Creating Campaigns...

When setting up campaigns in FBSBomber, it is important that you are careful with how many areas you set up in your campaign that you want to search Craigslist for. We recommend setting up a separate campaign for each area you are targeting. You do not want to just add as many cities / areas as you can to one campaign. Doing this will likely cause the email associated with your campaign to be flagged as spam by Craigslist, and your emails will not be inboxed to the people who created the posts that you are trying to respond to. Your campaign may say "email sent", however, they will not be received. Here is an example of a campaign that is setup to target a specific area (Palm Beach County)...

Notice, how the "Search Cities" are all concentrated on areas in Palm Beach / South Florida. 

Here is an example of how you DO NOT want to have it setup...

Again, create your campaigns so that they are targeted for a specific area. 

Additionally, when you are entering your search terms, you want to make sure you are specific in what you are searching, and do not put in too many terms.

Creating & Assigning Emails...

FSBomber integrates with the following email providers...

gmail.com, yahoo.com, yahoomail.com, outlook.com, hotmail.com, live.com, windowlive.com, aol.com, me.com, mac.com and icloud.com.

***We strongly recommend using a gmail account***

When you create a campaign, you will need to assign an email account to. This is the email that your campaign leads will be emailed from. To set this up, you need to login and go to "Email Responder" and then hit "New Email Address". 

Once you have these fields fileld out, you need to hit the "Test Address" button at the bottom of the page. If you are getting an "SMTP Error" Message, you need to click the link to enable your emails to send...

After your email address has been successfully setup, you need to assign it to your campaign. To do this, you need to go to your campaign, click "edit" and select the email address you have setup. IMPORTANT: You will want to create a separate email for each campaign you have setup in FSBomber. The reason for this is so that you are not flagged as spam by CL for sending out a large number of emails for multiple campaigns from one email address. 

Spinning Your Email Templates...

FSB is designed to send a lot of emails out to your leads, so, it is critical that your email templates (the message you are sending out in the body of your email) are being spun so that the messages vary when they are being sent to your leads. 

Article spinning requires "spintax." Spintax (or spin syntax) is the list of text, sentences, or synonyms that are embedded into an article. To create an article out of spintax, spinning software substitutes the desired synonym choices into the selected article in order to create a new, unique variation of the base article. However, because each article is created from the same set of spintax, each new spin of that article will be slightly less unique as the number of spins increases.

Automatic rewriting can change the meaning of a sentence through the use of words with similar but subtly different meaning to the original. For example, the word "picture" could be replaced by the word "image" or "photo." Thousands of word-for-word combinations are stored in either a text file or database thesaurus to draw from. This ensures that a large percentage of words are different from the original article.

Here is the syntax format to use...

Format: {text1|text2|text3} 
Example: {Hi|Hello|Good Day|Greetings} {I|my associate|our company} {looked at|checked out|saw|read|reviewed} your {listing|ad}.

The more you are able to spin your email templates, the better you will be able to avoid getting blocked by Craigslist. 

If you have any further questions about setting up your campaigns, email, or templates, please let us know at web1support.com or give us a call at 561-841-1832. 

The sites need to be created under Classic Sites or else it will not be detected by Syndwire: https://www.screencast.com/t/KAiQm5J2gw

For further questions, please submit a ticket at support.web1.co

If you're getting a busy signal or a recording saying the line is busy, your phone number may have been added to a blacklist.

Log in to your ACT installation and hover over "Admin" and then click on "Manage Companies".

In the top right, click on "Blacklists". Here you will see all of the blacklists. Check and make sure your number doesn't appear on any of the blacklists.

If your number is on a blacklist, just click in the column labeled "Numbers" and in the pop up window, highlight and delete your number from the blacklist. Don't forget to click the "Save" button.

We have a video about adding and removing names to blacklists over at Help.AnalyticCallTracking.com.

If you're still having issues, please submit a support ticket.

If you are seeing a white screen when you login to ACT, it is most likely being caused by a corrupted database or your PHP version is not supported.

If you have call data on your installation, you'll need to make a backup of the database, and then re-upload the calltrack.sql file in your phpMyAdmin. 

If you don't have any call data, and this is a fresh install, you can simply delete the database you setup during installation, and create a new one with a fresh calltrack.sql file. 

Also, please check your php version to be setup at 5.4/5.6 since this is what we currently recommend for ACT.

This should take care of the blank white screen issue you see after logging in.

If you are still having problems, please submit a ticket at https://support.web1.co

Q: What is GIG Commander?

A: GIG Commander is a new, powerful tool that gives you the ability to quickly find, organize and order outsourcing help for Gig categories offered on FIverr and SEO clerks. This tool enables you to see a quick view of all gigs that meet your search criteria so you can quickly find the help you need. By being able to filter by Delivery Time, Positive Feedback Ratio and Number of Reviews your results will match the project without having to search through pages of gigs that don't meet that criteria!

Q: Are there any ongoing fees?

A: Not with this special offer. For a limited time we are offering an unbelievable way to get in on the ground floor and get the GIG Commander platform without any monthly costs.

Q: How many searches can I perform?

A: As a charter member, you will have the ability to create an unlimited number of searches, favorites, projects and gigs. There are absolutely no limits on this software; now or anytime through the life of the product.

Q: Do you offer Refunds?

A: Absolutely! If you are not 100% thrilled with your purchase of GIG Commander, send us a support ticket at web1support.com within 30 days, and we will gladly refund your money.

Q: Is GIG Commander Self Hosted or SaaS?

A: GIG is an Adobe AIR application that runs off your computer (either MAC or PC) and utilizes our servers to perform the filtering and searching. One simple download and you'll be off and running.

Q: Where do the leads/"gigs" come from?

A: All outsourcer leads/gigs are generated from either Fiverr or SEO Clerks depending on your search criteria.

Q: Am I able to filter my results?

A: Absolutely! That's the real power of GIG Commander. Your search criteria can include a choice between searching Fiverr or SEO Clerks by Category and Subcategory and Country based on the website choice. You can also filter your results by Delivery Time (by days), Positive Feedback Ratio and Number of Reviews.

Q: How do I Order a GIG after I do a search?

A: First you must click the "Stop" button in the lower left hand corner of the screen in order to stop the flow of GIGs. Once stopped, you can sort your GIGs by clicking on the column heading. Choose your GIGs by selecting the checkbox next to the GIG and click the "Order" button.

Q: How do I Save a Search Filter?

A: First you must click the "Stop" button in the lower left hand corner of the screen in order to stop the flow of GIGs. Once stopped, you can click the "Save Search to Favorites" button. This will produce an option to choose the tab you would like to save your search. Choose a tab and click Save.

Q: How do I ad tabs to organize my Favorites?

A: In the main navigation, click the "Favorites" link. Under Favorites, you will see at least one tab under "Favorite Searches". Next to that tab is a "+" sign. Click the "+" sign to add a new tab.

Q: How do I save a GIG to my Favorites?

A: After performing a search under the main navigation heading of "Search" you can select the checkbox next to GIGs you would like to save and click the "Save Gigs to Favorites" button.

Q: How do I save a GIG to a Project?

A: In order to save a GIG to a project you must first "Order" a GIG from the search menu. Order button in the main navigation you are able to "Save" GIGs from this screen. Choose a project from the dropdown menu at the top of the page and click save next to the GIG you would like to save to that project.

Q: Where are the GIGs I saved?

A: In the main navigation, click the "Favorites" link. In the top right hand side of the screen, choose "Go to Favorite Gigs" in order to see your saved GIGs.

Q: How does GIG Commander know to Order from my account?

A: In order for GIG Commander to function as your Fiverr or SEO Clerks account, you will need to provide the necessary credentials under the "Settings" tab in the main menu. By providing your credentials, it will enable GIG Commander to function in your place so all of your orders are chronicled in your Fiverr or SEO Clerks account.

Q: What types of payments are accepted?

A; We gladly take Via, Mastercard, Discover & American Express.

Q: I didn't get my Login Credentials or Welcome Email. What should I do?

A: The first thing you should try is to have the system re-mail your password by choosing the “I forgot my password” option on the login page. If you still don’t receive your password, you should open up a ticket in our support system at web1support.com.

If you have a question regarding Local Lead Generation Explosion methods please do not contact support.

This is is a venue for technical and billing issues.

Take advantage of the Facebook Group - there you will have access to hundreds of internet marketers where you can ask questions and share advice.

To Join The Facebook Group Follow These Steps:

1. Friend Joe Troyer
2. Send Joe Troyer a message asking to be added to the group

*it may take up to 72hours to be added*

1. Friend Bridget Llge
2. Send Bridget a message asking to be added to the Facebook Group. 

If you are experiencing techincal issues or billing issues please submit a ticket.

If you are having to solve captchas while using the PPC Prospector, please try the following.

Obtain some third party proxies, and enter them into the settings section of your PPC Prospector.

This should solve the issue of having to solve captchas constantly while using the software.

If you are already using proxies, and you are still having this issues, please let us know.

1. Log in to your ACT installation.

2. Hover over Admin and click on Manage Phone Numbers.

3. Scroll down to the list of numbers and locate the one you want to add SMS Forwarding to.  

4. In the far right column labeled “Action” click on the drop down and select SMS Forward.

5. You will get a pop up window where you can type in the phone number you want the SMS messages to be forwarded to.

6. Click “Save” when you are done.

We're sorry to hear you're no longer interested in keeping ACT.

Of course, we would be glad to cancel your week long trial to ACT for you.

However, we would love it if you could provide some quick feedback on why you don't feel the features in ACT meet your business needs.

Any information or thoughts you could share are incredibly valuable to us so that we can keep improving our products and services.

Were there any ACT features that you were unable to utilize or figure out?

Again, we really appreciate any feedback you could provide.

Please submit a ticket at https://support.web1.co with your request of cancellation and your feedback.

If you would like to change the Caller ID number that shows up when a call is forwarded to a client please follow these steps:

Go to the ADMIN tab

Then go to MANAGE COMPANIES

From there you will see a column that says CALLER ID

The default for this is "none" - from there you add the number that you wish the client to see when a call comes in.

Be sure to add a + and the country code of the number.

If you have done this and are still running into issues with the Caller ID please contact support.

Submit A Ticket

Unfortunately, you cannot remove numbers from directly inside ACT.

If you are trying to remove a number from your ACT installation, you'll need to take the following steps.

You must login to your Twilio account, and contact their support team to cancel the number and have it removed from your account.

Once this is done, the number will no longer be reflected in your ACT.

If you have any further questions about deleting numbers, please let us know.

To be added to the LLGE Private Facebook Group please friend Joe Troyer on Facebook by following These steps:

1. Follow the link provided at the bottom of the members area page of LLGE.

2. Add Joe as a Friend

3. Send Joe a message asking to be add to the LLGE Group

If after following these steps you still have no received access to the Facebook Group please Submit a Ticket.

To set up email notifications for calls in ACT, do the following:

1) Go to Admin > Manage Users

2) Click on Add New User

3) Insert information and permissions for that user

4) Click Okay

5) Set up email forwarding by clicking on the icon to the right in actions

6) Confirm that the email is correct where the call notifications should be sent to and in the dropdown menu in the Send Notification On Calls select the appropriate duration.

After your 30 day trial, it will be time to start your subscription for the PPC BizBox

The PPCBizBox is the PPC tool suite which includes:

• Monthly Reporting
• Outsourcer Oversight
• Click Fraud Tracking
• My Adwords Audit
• PPC Prospector
• Exclusive Facebook Group

You don't have to start your subscription now, but you will not be able to use the PPC Prospector again until you do.

In order to get signed up right now, click this link now. 

You get a free 30 day trial to the PPCBizBox with your purchase of the PPC Income Formula.

If you don't cancel, you pay only $47 per month for access to all the tools.

Sorry but credit card is the only option for the PPCBizBox subscription.

If you have any further questions, please let us know at web1support.com

PAT, or the Poking Automation Toolkit works by creating duplicate videos for each target city using a base video.

For example, you have a base video for Emergency Plumbing Services. What PAT will do is create duplicates of the videos and change the title of the video to include the targeted city, put in your details (URL and phone number) in the Description and create a banner with the same details inside as well.

Unfortunately, PAT is not available right now. We are developing it on a new platform and will be releasing it very soon.

Once the new platform is available, we will let you know.

There is a limit each day to the number of queries that PPC Prospect users can perform. 

The limit is 2,500 queries, which is equal to about 250 domains per day. 

Every day, the limit resets at 8:00est. After that time, you can begin to search again. 

If you feel you have not reached the limit, yet are unable to perform any more searches, please submit a support ticket. 

***You can use the filter in PPC Prospector to not analyze domains with low ads traffic price. This will help conserve credits.***

You can submit as many jobs as you want. However, please keep in mind that a job usually takes  3-4 days to complete.

When the 1st job you submitted is complete, we move on to the next.

If you have any other questions, please let us know: https://support.web1.co

Our US based, Adwords certified outsourcers have a minimum setup fee of $300. 

The minimum amount they will run a campaign for is $200 per month.

This is very standard and the common rate for regular outsourcers, let alone ones inside the country and that are Adwords certified. 

Depending upon the complexities of the account, the client's budget, and all of the other variables involved in managing a PPC campaign, it really varies on what you will be paying the outsourcers to manage. 

If you have any further questions, please submit a support ticket. 

1. Login to your bluehost account and click "cPanel"

2. Find your bluehost IP address located on the left side of the page

3. Copy your IP address and then paste it in your web browser

4. Add :2083 at the end (eg. 123.123.123.123:2083)

5. The address URL will change to something like box986.bluehost.com

6. Copy that and paste it in Launchpad like this http://screencast.com/t/rucQXHIR

7. Enter your cPanel username and password then hit Submit.

Please follow this steps to create a URL to copy and paste for your Whisper and Notification Recordings:

1. Upload the mp3 or similar file to your ACT's mp3 directory - you would visit: http://youracturl.com/mp3/

2. Look for your file, then right-click and 'Copy Link Address'

3. Then paste it to the desired Whisper or Notification bar in ACT

If you have gone through these steps and are still experiencing difficulties please submit a ticket.

1. Login to your Wordpress Admin Dashboard and click the "LBT Options > Contact Us" link when you see this on your dashboard http://screencast.com/t/A8E5ne3F7

2. Click the "Contact Us" section and then click the blue "Here" button. http://www.screencast.com/t/F6xHoEPJ

3. You will be taken to Google API Developer Console page. Select "Create a Project" from the dropdown and then click "Continue"

4. Wait for a few seconds while google loads the page.

5. Click "Dashboard" then click "Enable API" http://screencast.com/t/oSxZbcThdd

6. Click "Google Maps Javascript API" http://screencast.com/t/AdOkHYad

7. Click Credentails > Create Credentials > API Key http://www.screencast.com/t/zevP4KWN

8. You will see the API Key on the screen. Copy it and then paste it under Google Maps Browser Key field in Theme Options.

There are 2 ways you can achieve this.

1. Using the clone feature to use the D4Y template for your site.

Steps:

- Go to your Launchpad Dashboard and click "Manage cPanel"

- Click "Add new cPanel"

- Provide all the details of your web host's cpanel. Here's a screenshot of that area http://screencast.com/t/bc6kjeErg

- After adding the cPanel, click "Clone cPanel" then click "Add New Clone"

- Enter the name of the site and then hit next

- Select the cPanel that you just created from the drop down menu

- Select the option "Install on main domain" (If your cPanel uses your main domain. If not, select the option Install on add on Domain)

- Enter the WP admin username and password then hit next.

- Select the D4Y template from the drop down menu (under Local Business Theme. Server config should be None)

- Click Next and your site now will be created. Please wait as this may take a while to process. Don't close the browser or hit refresh.

2. Create a Wordpress site from your cPanel and use the D4Y template zip file

Steps:

- There are features in cPanel such as Softaculous Auto Installer so you can easily install Wordpress on your site.

- Install Wordpress using Softaculous or by manual install. Please check this article for manual install https://codex.wordpress.org/Installing_WordPress#Famous_5-Minute_Install

- Once that you setup your Wordpress site, login to your wordpress dashboard and then download and install the WP Backup Plus plugin. You can download it by going here http://web1.co/wpbp

- Click Settings to activate the plugin and then click Backup, Upload & Restore

- Download the D4Y template by going to your Launchpad Dashboard and then click "Marketplace"

- Go to "Purchased" tab and then click green "Website":button for the D4Y template

- You will download the full backup zip of the D4Y theme.

- After downloading, go back to your Wordpress admin dashboard and upload that zip file under "Backup, Upload & Restore"

- Click the blue "Restore Backup" button to begin. (Take note of the wordpress admin login credentials)

When you embed your YouTube videos, by default, the are NOT responsive.

To make them responsive, you need to go here...

http://embedresponsively.com/

Once you are there...

1. Copy your YouTube video page URL
2. Get your new, mobile friendly embed code
3. Paste the code on your site

This will make the video responsive.

If you have any questions, please call us here at the office at 561-841-1832 , Monday - Friday, 10am est - 6pm est

Or, go ahead and use the below link to schedule a time for us to connect.

Looking forward to helping!

If you are updating your ACT version to the new v2.5.0 (and you are already on v2.1.0 or above), all you need to do is login to your ACT dashboard and go to "Admin" > "ACT Settings" > Then click the "Changelog & Updates" button in the top right corner of the screen. From there, just follow the prompts.

If you have any questions, please let us know at web1support.com, hit us up on live chat, or give us a call at 561-841-1832.

Question: Does the customer own the site or is he renting/leasing it from me?

Answer: They leasing or renting it from you.

Question: What should or can I charge for these sites?

Answer: We personally sell these websites for $2,000-$3000 regularly, and recommend you use that as a starting point. However, the license allows you to sell the sites for whatever price point you desire, giving you the flexibility to bonus them in or charge whatever you want. Just remember each site costs $20 to build and $20 per month for hosting so anything above that is a pure profit for you.

Question: Is there a refund or money back guarantee?

Answer: By Activating your license today You understand that all purchases are final. There are no refunds or money-back guarantee with the licensing fee. We have a better-than-money-back guarantee, which is: if after 60 days of following the training and taking action you have not made at least double your initial investment back, we will help you and consult with you personally through email, webinar, or online chat to provide advice on what you could do to close your first sale to cover the initial investment.

Question: During the webinar I didn’t see your methods for ranking the sites.

Answer: We are not teaching ranking, you are purchasing a license to use our themes, content, images, and software. Instant Local Sites was not setup to be a info course, however there is a “Speed Ranking” bonus video in the training area.

Question: Can I give an Outsourcer Access to my account.

Answer: There is only 1 login provided for the software and it is tracked. Your outsourcer can access the software, but you should build the site then give them admin panel access to edit.

Question: Can I use your sites for Lead Generation?

Answer: Our 500 series sites do well for lead gen, and the 505 theme is built specifically for lead generation using PPC, Mobile PPC traffic, or through SEO as a secondary traffic site.

Question: Can I make the template examples Australian (phone numbers, addresses, etc)?

Answer: You can create your own sample templates and edit in the information using your own country code and information. The main example templates are not editable to prevent multiple people editing the master templates for personal use.

Question: What if a customer wants to leave?

Answer: If a customer wants to leave you contact support and we will suspend or cancel that website from your account.

Question: Can I add my own label to the sites, with a link to my site?

Answer: Absolutely! Our sites are licensed so you can edit and sell them as your own without your clients knowing we are the provider. These are WP sites and can be edited easily.

Question: Tell me about the form for them to enter their details. Can I see a sample?

Answer: We use Jot Forms and will provide a sample in the training back office that you can grab a direct copy of.

Question: Can I post this on my site for them to fill out?

Answer: You will be able to edit the form to contact you when submitted and can edit it however you want.

Question: Tell me about the template designed to sell these sites

Answer: We are in the process of building a consultant website that you’ll be able to use to sell the websites as a service. You’ll be notified once it’s available in the next few weeks.

Question: Can you teach me how to SEO optimize your sites for my own purposes? Talk to me about the speed ranking video.

Answer: The speed ranking video gives the latest details we use when building the sites to help them rank fast. We cover SEO in our ongoing training masterminds for members of the Local Income Mastermind.

Question: What about the Google Authorship and training webinar?

Answer: Google Authorship is pre built into each site and there is training on how to configure it for your clients using their personal Google+ profile.

Question: This is great, how do I get started?

Answer: Simply return to the page that directed you to this FAQ and activate your license before the expiration deadline.

Question: Can I see the software and back office of the websites?

Answer: Sure, we’ve posted a video demonstration showing how fast it guilds a site and how easy each site is to edit below.

Question: Do we have to host with you, or can I host on my own hostgator account?

Answer: You are licensing the Instant Local Sites software, images, and content so they are required to be hosted on our system for licensing and security. This is a 100% proprietary system and we are not a white label service.

Question: How do I get access if I am already a Web Weaver Elite customer?

Answer: If you already have a Web Weaver Elite account, you will still need to purchase a license on this site to receive the limited time discount. Once you activate your license there is a video walking you through the upgrade process from within the software.

Question: Is it possible for me to backup the wordpress files?

Answer: For security reasons we have a 24 hour daily backup in place for each site.

Question: Can I build a website on a subdomain since my client already has a website on their main URL?

Answer: Yes, that’s exactly how our system was designed to work. You can easily build a website on an unbranded subdomain or our BizWebsitePro.com URL. This will allow you to build and show the website to your client, and once approved our support staff can help you with the DNS and domain update for your client’s main URL. Remember DNS propagation may take 48-72 hours to fully resolve once update.

Question: Regarding your hosting, is there a concern with having too many similar web sites on the same ip or ip range or IP class?

Answer: We host several thousand websites and have not encountered that issue. The majority of our sites are in the local space, not affiliate marketing so this isn’t a concern.

Question: While doing a search for your product I found WebWeaverElite.com that offers different hosting packages. Is this the same thing?

Answer: Web Weaver Elite is the software engine for this program but a basic account does NOT include the Instant Local Sites package. If you activate an account there first you’ll have to pay $999 to upgrade your account.

Question: Do I get FTP or CPanel Access with Web Weaver Elite?

Answer: For website security and licensing FTP and Cpanel are not provided, and in most cases not required for users. However we do include DNS, Subdomains, Website Stats, and Email options from your dashboard.

Question: I can only host with you, but I am outside the US. How does that work with support?

Answer: We have active support with live chat, a ticketing system in the software and a call in number. While we don’t have 24/7 coverage yet, our average response time is just a few hours.

Question: Is the live chat around the clock?

Answer: Around the clock live chat is coming soon. If the attendant is not available we have an option to leave them a message or you can submit a ticket.

Question:So it will cost me $20/site per month.

Answer: Yes, After your initial licensing fee, each site you build costs $20 to build and just $20 per month after that.

Question: How much is each new site? Was that $20 also?

Answer: Each new site only costs you $20 affording you the opportunity to make a huge profit on each site you sell, or provide the option to add it into a package for a local client in a cost effective manner.

Question: What about emails? Will your staff move them over also?

Answer: Our staff does handle some technical issues for customers, but are not trained and can not be responsible for moving your client’s email accounts. There are 3 easy option in the back office to setup email. We highly recommend email forwarders as they are the easiest to setup and move for a client.

Question: If we sell the same sites with the same content to many businesses, doesn’t that create problems with Google? I thought Google hated redundant sites?

Answer: No, there is not a duplicate content issue like you see in affiliate marketing. The local space has not seen this concern.

Question: Do all templates come with email opt-in forms available?

Answer: Every template has gravity forms built in.

Question: Am I correct that full integration with email service providers like MailChimp is easy to do?

Answer: You can integrate with Mailchimp, or any provider you’d like. These are WordPress sites and have the flexibility of a normal WP website.

Question:Can you provide a list of all the verticals (dentist, locksmith, etc) you have?

Answer:Currently, here is the list of verticals that we have:

 Current Verticals:

-Generic

-Dentist

-Plumber

-Heating and Air

-Locksmith

 In Development For October:

-Bankruptcy Atty

-Electrician

-Chiropractor

-Orthodontist

-Bail Bonds

Question: I understand configuring the the site for a client and using google authorship and google places. But what if we wanted to create a site for local business that we wanted to keep and sell leads through.

Answer: You can adjust the address to whatever you’d like. Authorship may not be used in these cases since it has to be tied to a personal profile in G+ Local.

Question: Do I need a mobile website builder with this?

Answer: All of our themes are fully mobile responsive and do not require a mobile add on. However, having a mobile builder as a back up option for a client that just updated their website or doesn’t want to pay for a new site, but still requires a mobile upgrade is a smart idea.

Question: Are the changes / customization done in wordpress admin or within weaver elite interface?

Answer: Changes are made in the WP admin area, not the Web Weaver software. There are instructions and documentation in the software on editing the sites.

Question: If clients want some custom fields, can I include that?

Answer: Yes, these sites have been built for ease of use, but they are WordPress based and you can edit the content and widgets like any normal WP site.

Question: Tell me about the landing page template. How much is is? Is it customizable?

Answer: Site 505 is our landing page template. It is highly customizable and mobile responsive. It is included in the licensing fee and only $20 to build and $20 per month.

To install the WordPress theme, go to the Bonus Tools & Resources section in the Member's area of PPC Income Formula. 

Click on the "Downloads" section of the left side of the page. 

There, you will see a link to download the files you need to install the theme. 

Once you have these files downloaded, you need to go to the cPanel for the URL you want the site installed on. 

You need to create a new database and database user for the site the theme is going on. 

To install the site, extract the 2 files from 'extract_to_your_site.zip' to the root of your site. (IMPORTANT: Make sure you don't have anything installed there already. This will overwrite your current site)

After the two files are uploaded, goto: http://yourdomain.com/importbuddy.php

Select the zip file in the drop-down, and click 'Next'

After the files are extracted, click 'Next'

Most of this next page is filled out. You need to change the 'Database Name', 'Database User', and 'Database Pass' to what you created earlier. 

If you don't know how to create a new database, there is a link on the page that will provide assistance.

(You can test these settings with the Test button)

After that, click Next

Now the site will import the database. After that, you can click next.

The last step is cleaning up the temporary files. After that is done you can log in.

Click the link and add /wp-admin to bring up the login page.

The username and password is: admin / admin

You will need to open and account with 2captcha.com.

Once you have an account you should be able to find the API key inside the account under 2captcha API section on the top menu.

Copy the key and paste it inside indexer on the section where it says "Please click to enter your 2captcha key for the best indexing rates" https://www.screencast.com/t/3cBNW39fAMn

If you are trying to integrate your ACT with Office Auto Pilot, you need to take the following steps...

First, you must make sure you are running the latest copy of ACT 2.1.2. 

From these, click on "Manage Contacts" under the "AD / VB" tab. 

Once you are in the company whose contacts you want to manage, click on "Edit Contact List" under the "Action Column". 

There, at the top of the screen, you will see the ping URL that you need to setup in Office Auto Pilot. 

Once you are in Office Auto Pilot, you need to click on "Tracking" > "Manage Smart Forms" (bottom of the page) > "Add Smart Form" (name it) > "Settings" > "Add Rule" > "What should happen" > Select "Ping URL" > Click the red "URL" and paste the URL from ACT. 

After each equal sign in the ping URL insert the "Contact ID" (First name, Last name, Email) (http://screencast.com/t/bqYOagafC8rl). Then, hit save response. 

If you have followed these steps and are still having trouble, please submit a support ticket. 

After you login into your Index Autopilot account copy the API Key displayed on the right side.

Login into your Syndwire account and navigate under your Profile name> Indexer API key https://www.screencast.com/t/VVtXlBHu

Once in the indexer window, please make sure you turn the Indexer Status ON https://www.screencast.com/t/e21bzUf4uS

Then paste the API key you previously copied from your indexer.

Hit Submit and you are all set.

Here are the instructions to join if you are interested in accessing our private Google+ Lead Gen Group. 

First, please send your gmail address or your google plus profile link to web1support.com with the subject "Google Plus Group Access"

Once you have been added to our new Google Community, you will be able to access it from the link below:

https://plus.google.com/u/0/communities/117769640183235950603?cfem=1

If you have any questions, please give us a call at 561-841-1832

We are open Monday - Friday, 10am est - 6pm est. 

Unfortunately, Twitter's API does not automatically convert to the short link like it does if you do a manual post - It's always going to truncate a link like this because there are not any spaces in a URL.

We suggest using a link shortener for your link.

- Go to https://app.wplaunchpad.io and login to your Launchpad account

- Go to https://app.wplaunchpad.io/googledrive/add

- Open a new tab on your web browser and go to https://console.developers.google.com

- Login to your Gmail account

- Click "Create Project" http://screencast.com/t/3qxShxR0J

- Type "Launchpad" as the Project Name - Click "Create"

- Wait for a few minutes while Google is creating your project

- The screen will refresh automatically and you will be taken to the "Library" screen

- Click "Drive API" http://screencast.com/t/52Xq9TYG2K

- Click "Enable" http://screencast.com/t/8cjeBHUUSQs

- Click Credentials > Create Credentials > Select "OAuth Client ID" http://screencast.com/t/ikQPsOJoacF

- Click "Configure Consent Screen" http://screencast.com/t/yPgdgdqgVLT

- Type "Launchpad" under Product name shown to users and then hit "Save" http://screencast.com/t/1abnRfS6Vo

- Select "Web Application" > Type the name "Launchpad" > Type https://app.wplaunchpad.io for the Authorized JavaScript origins > Type https://app.wplaunchpad.io/googledrive/add for Authorized redirect URIs http://screencast.com/t/du5EjqUXt

- Click "Create"

- Copy the Client ID and Client Secret and paste it to your Launchpad Dashboard https://app.wplaunchpad.io/googledrive/add (Make sure to remove the blank space at the beginning and the end when you copy the Client ID and Client Secret)

- Hit "Submit"

If you get any error, double check the Client ID and Client Secret. Make sure that it has no space at the beginning or the end. You may need to wait for a few minutes before hitting the submit button again. Make sure that Pop Ups are enabled in your web browser in order for Launchpad to get the authentication from your Google account.

If you are trying to setup your Google Drive with the Dashboard, please take the following steps...

1. Login to the backend of your WordPress site, and click on "WPBackup Plus" > "Settings" > "Google Drive Settings"
2. Click on the "General Settings" Tab, and check the box next to Google Drive and hit the "Save Changes" button.
3. Go here: https://console.developers.google.com/project/
4. Click on Create Project, name your project and click on Create.
5. Click “Use Google APIs”
6. Under Google Apps APIs click on Drive API and click on "Enable"
7. Click "Go to Credentials" > Click "OAuth consent screen" input your details and click on Save.
8. Go back into the WordPress backend and go to "WPBackup Plus" > "Settings" > "Google Drive Settings"
9. Next to the "Client ID" field, click the "Where Can I Find This Information" Link & copy the URL
10. Go back to https://console.developers.google.com/project/ and click on "Credentials"
11. Go to "Credentials" > Click "Add Credentials" > Select "OAuth 2.0 client ID" > Select "Web Application"
12. Under "Authorized Redirect URLs", paste the link you copied from step 11
13. Under that link, paste in this link: https://app.wplaunchpad.io/googledrive/add
14. Click "Create Client ID"
15. Copy the Client ID, and paste it into the backend of WordPress in the Google Drive Settings (PBackup Plus" > "Settings" > "Google Drive Settings") under "Client ID"
16. Copy the Client Secret, and paste it into the backend of WordPress in the Google Drive Settings (PBackup Plus" > "Settings" > "Google Drive Settings") under "Client Secret"
17. Login to https://app.wplaunchpad.io and click on "Manage Storage Accounts"
18. Enter the Client ID and Client Secret you just setup
19. Click "Submit" and accept when Google Drive prompts you to grant access

ADDING GOOGLE DRIVE TUTORIAL VIDEO...

https://web1.wistia.com/medias/gfcw6150ti

You have no successfully linked your Google Drive with Launchpad.

Currently, we are experiencing issues with Local Keyword Digger pulling data from Google's Keyword Tool. 

Recently, Google has gotten rid of this tool in favor of 'Keyword Planner'. You can read more about the change here...

https://support.google.com/adwords/answer/3141229

We are currently working on implementing this new tool into Local Keyword Digger so that it is, once again, the optimum software for analyzing keywords. 

Local Keyword Digger will still work if the 'Keyword Tool' is not selected. 

We appreciate your patience and support while our development team works on this update. 

If you have any further questions, please submit a support ticket. 

If you are upgrading your Analytic Call Tracking to the latest update, it is important to note that this will update and overwrite ALL of the files in your ACT. 

For this reason, it is a good idea to make a backup of your current database should anything go wrong during the update. 

To do this, make sure you follow the correct steps depending on which hosting platform you are using. 

For FatCow... http://www.fatcow.com/knowledgebase/read_article.bml?kbid=1353

For BlueHost... https://my.bluehost.com/cgi/help/4

For GoDaddy... http://support.godaddy.com/help/article/5648/backing-up-and-restoring-mysql-or-mssql-databases

For 1 and 1... http://help.1and1.com/hosting-c37630/linux-c85098/mysql-database-c37730/backup-a-mysql-database-using-ssh-a595905.html

If you already have an ACT Standard or Enterprise install and you would like to sign and migrate it to our SaaS version (version we are hosting it for you) please create an account at the link below:

http://calltrack.co/account

After you register and setup your subscription, please fill out the form for migration and we will do it for you FREE.

If you have any further questions, please contact support at support.web1.co.

If you Mini-Audit reports are missing data, push the reset link under the template text box on the settings page.

If you have done this and it is still not working please paste the following template into your settings...

{companyName}
{companyAddress}
{companyCity}, {companyState} {companyZip}
Email: {companyEmail}
Office: {companyPhone}
Fax: {companyFax}



Adwords Account Mini Audit

Prepared for: {targetCompany}
Prepared by: {contactName}
Date: {date}


Summary


Metric
Description
Result


Google Analytics
Google Analytics helps you understand how visitors are interacting with your site.
{googleAnalyticsData}


Seller Ratings
Show off your 5 star reputation with the seller ratings extension and get a lift in click through rate.
{sellerRatingsData}


Call to Action
Ads should contain call to actions to help inspire the users to click your ad.
{callToActionData}


Landing Pages
Ads should drive visitors to specific landing pages and not just the home page.
{landingPagesData}


Link to Privacy Policy
Websites should have legal privacy policy pages in place which help overall ad placement.
{privacyPolicyLinkData}


Display URLs
Display URLs should be optimized to help increase click through on your ads.
{displayUrlsData}


Call Extension
Call Extensions allow users to see a phone number without even clicking your ad.
{callExtensionData}


Location Extension
Location Extensions help drive local leads to your business and can help click throughs.
{locationExtensionData}


Site Links
Sitelinks help users find what they're looking for faster and can increase your click throughs.
{siteLinksData}


Split Testing
Split testing is the practice of testing different ads to improve results. Always be testing.
{splitTestingData}


Remarketing
Remarketing allows you to show ads to users that have already visited your site.
{remarketingData}




Paid Keywords


Keyword
Avg. Cost per Click
Position

{paidKeywordsHtml}



Ads

{adsHtml}



Top Ad Competitors


Domain
Common Keywords
Ads Keywords
Ads Traffic Price

{competitorsHtml}




Reserve your complimentary Adwords audit and strategy session now!
Call {contactPhone} ({contactName})
Copyright © {year} {companyName}

This should correct the issue. If not, please submit a support ticket. 

Here is what comes with your purchase of PPC Income Formula...

Module 1: PPC Overview

Module 2: 60 Minute PPC Expert

Module 3: Prospecting 101

Module 4: Finding Prospects

Module 5: Contact Prospects

Module 6: Pitching Prospects

Module 7: Selling Prospects

Module 8: Business Basics

BONUS #1: Outsource Team

BONUS #2: Marketing Material

BONUS #3: Sales Collateral 

BONUS #: Resources

BONUS #5: PPC Bizbox 30 Day Trial (Doesn't become available until after the second week of training)

If you have uploaded your whisper file to your mp3 folder (found in your ACT files) in your cPanel file manager, and you are not hearing it when you call tracking numbers are being answered, please consider the following...

Though you may have saved the whisper file as an mp3, it is probable that the source file is, actually, a video file such as an mp4. If this is the case, the recording will not play when the call is answered. 

If you have an mp4 file that you need to convert to an mp3, we recommend using this site to convert the file: http://media.io

Once you have succesfully converted the file to an mp3, you will need to reupload it to your mp3 folder in your cPanel. 

If you have made sure that the file in your ACT company settings is, in fact, and mp3 file that is formatted properly (Example: http://tracking.yoursite.com/mp3/example.mp3), and it is still not playing, please send us a ticket with your ACT URL and login credentials, and make sure to let us know which company is having the problem.  

If you are having issues uploading your mp3 files inside ACT, and your installation is on a previous version of the software such as v.2.5.0. Please see the following...

It is important to make sure you are on the latest version, as we are constantly pushing out updates with new features and bug fixes.

To update to the latest version, inside your ACT, please go to "Admin" > "ACT Settings" > then click the "Change log & Update" button in the top right corner.

From there, simply follow the prompts to update your installation.

This should take care of the issue you are having when uploading your mp3 files.

Please let us know if you have any further questions.

Sometimes, if your video keywords are very competitive, meaning that there are tons of videos that have them, it will be hard for them to rank. You'll need to change up your keywords to be less competitive.

We suggest booking a consultation call with Ryan Walsh so that we can give you some ideas and suggestions: http://web1.co/consult

You can also open a ticket by going to https://support.web1.co

If you registered for the PPC BizBox, and received the message that your login cedentials have been sent to your email, but you have not yet received them, please try the following...

First, make sure the email did not go to your spam folder. 

If the login did not go to the spam folder, please go to http://tools.ppcbizbox.com/login.htm and try to use the email and password you entered in the registration form. 

If those login credentials do not work, please submit a ticket at web1support.com

One of the reasons why it's not installing is because your device might be running a 32-bit system.

If so, please use this installer instead: http://web1.co/pat-win-ia32/

If it still doesn't work, please contact support: support.web1.co

If you are not receiving any demographic information from your SendReach autoresponder, please consider the following...

It may appear to be correct but you need to take a look to make sure your quotations are correct. The difference is between “location" value=“” where you have slanted quotation marks and in HTML, this is different. See difference: "" vs “ ”.

This is the correct format...

<form method="post" action="https://register.sendreach.com/forms/?listid=17953" name="optin" id="optin" onsubmit="return required();">
<table>
<tr><td colspan=2><center></center></td></tr>
<tr><td>Name:</td><td><input type="text" name="name" value="" size="20"></td></tr>
<tr><td>Email:</td><td><input type="text" name="email" value="" size="20"></td></tr>
<tr><td>Cell:</td><td><input type="text" name="cell" value="" size="20"></td></tr>
<tr><td colspan=2><center></center></td></tr>
<tr><td align="center" colspan="2"><input type="submit" value="Subscribe"><input type="hidden" name="lid" value="17953"></td></tr>
</table>
<input type="hidden" name="location" value="" >
<input type="hidden" name="gender" value="" >
<input type="hidden" name="age" value="" >
<input type="hidden" name="likes" value="" >
</form>

After purchasing your upgrade to Enterprise, your ACT may not have the Enterprise features available yet.

This can be fixed simply by hovering over Admin and going to ACT Settings, and then scrolling down to the bottom of the page and clicking on “Reauthorize Account”. After that, you’ll see a pop up asking if you want to Authorize. Click “Yes”. You’ll see a message that either says you have Enterprise or you don’t have Enterprise.

When you download the PPC Prospector and open it for the first time, you will be asked to enter your purchase email to authenticate the product. 

You are able to do this on up to 3 different computer devices. 

If you are unable to authenticate your PPC Prospector with the email you purchase with, please submit a support ticket. 

If after setting up your WordPress pages, and trying to access the wp-admin page, you receive the following error...

ERROR MESSAGE: "You do not have sufficient permissions to access this page."

Please try the following...

1. This error can also be caused in step 4 of the BackupBuddy install process - where it asks for the database prefix. Instead of changing the prefix "wp_" to your actual prefix of your database, try leaving it as "wp_".

2. Your webhost security settings are too strict. You can contact your webhost, explain what you're trying to do and they should be able to walk you through it. If you're using HostGator you should not have this issue. However, some of the smaller webhost companies have tighter security settings and thus cause this error to happen.

One of these two solutions has worked for every customer we've spoken to that has had this issue. However, new things can and do come up. If neither of these solutions fixes the error, please submit a support ticket. 

There are two ways to best manage this pre-made membership site...

1. Autoresponder Controlled - This is the easiest way to setup a membership site. This is the way to go if you’re using the HTML website option.All you do is customize your site accordingly and then upload all the HTML files to your domain.Then instead of using a membership site script or software program to control the members area you do everything using your autoresponder – like Aweber. You setup your autoresponder to send out the monthly emails for you so you don’t have to do it every month. Once you set it up its done! You never have to worry about it again.Here’s how it would flow:1. Edit and customize your pages. 2. Create a Thank You page with your autoresponder op<n form3. Create all the download pages for the individual marketing tutorials. 4. Upload the completed site to your webhost. Create autoresponder messages to be sent every 30-days to each download pageSure there are minor steps for each main step but overall it is very easy to setup and run an Autoresponder Controlled membership site. NOTE: you can use this option when using WordPress sites too. The setup is pretty much the same

 2. Membership Software Controlled - This option tends to be a little more complicated because it requires you to use a third party software or script. Some of the more popular examples are DigitalAccessPass, Wishlist Member or InstaMember. DAP and Wishlist are expensive. We highly recommend InstaMember! It is just as powerful as the others but at a fraction of the cost.This op<on works by using a site created in WordPress. You install the membership site plugin of your choice and configure it to control the members area and the product you create. It wouldn’t make much sense to go into how you configure everything using these different plugins because they all have their own training centers.I will say this op<on presents a more professional image. For some reason, using a members area where the user has to login to get their products and downloads just seems to be more professional and brings with it a higher perceived value.

Recently we have redone our membership setup for the Offline Continuity Crusher. 

If you are already a member, you will be receiving a new email, containing new login credentials to access the members area. 

The subject of the email is: [Offline Continuity Crusher] New Members Area Welcome

If you do not receive this email, and are unable to login with your current credentials, please submit a support ticket. 

If your outgoing calls are not being recorded in your ACT, please login to your Twilio account and check if the recordings are available under your Twilio account.

If the recordings are not available, please submit a ticket with Twilio and ask them to take a look.

If the recordings are available in Twilio but are not available in ACT, please make sure you have your ACT updated to the latest version.

If you are still experiencing an issue please submit a support ticket.

If you are getting the ERROR - PDOException - Access denied for user

Please check to see that you have a database user created and that the mysql user and password match.

Usually, this is caused by not inserting your cpanel username before your database username

Example:

If your cpanel username is 'restorat' and your database user is 'admin'

Please try using 'restorat_admin' as the database username in config.php

We have a video showing you how to do this at Help.AnalyticCallTracking.com.

If you have done this and you are still getting an error please go ahead and submit a ticket.

If your search feature does not return any results, and instead just keeps spinning and hanging up, please consider the following...

Many times, additional plugins you have installed on your WP could be interfering with the way DataReach operates. 

First, make sure all of your active plugins are updated to their latest version. If you have done this and DataReach is still not generating any results. Disable all of your plugins except for DataReach and run a test. If it works, you know one of your other plugins is causing the issue. 

If you have done this and DataReach still isn't working. Please let us know and send us over your WP URL and login credentials. 

If you are having trouble authenticating your WPBackup+ Plugin, please check the following...

First, make certain that the plugin is installed at "?file=wp-backup-plus/wp-backup-plus.php". 

You can find this by clicking on "plugins" in your WP backend. 

Then, click "edit" under the WPBP plugin and look at the address bar. 

Again, it should read "?file=wp-backup-plus/wp-backup-plus.php" on BOTH the right hand side of the page under "Plugin Files", and, in the URL.

Once you have made certain the plugin is installed, please do the following...

1. Deactivate the plugin from WP
2. Delete the plugin from WP
3. Reupload the plugin with the correct file name
4. Doublecheck under "edit settings" to make certain the file name is now correct.

If you have completed these steps, and, you are still running into issues authenticating the plugin, please submit a support ticket at web1support.com

Solution 1: Any video you use in the pokes.csv file MUST be classified as creative commons under License! To check if what license you have selected go to your video, and underneath your description you will see “License”

https://www.evernote.com/l/APAvgFiSh15EgrijM3ZSECZDr1hWRIOv0cQ

This MUST use “Creative Commons”. To change it to Creative commons, go edit the video.

Click on the Advanced Settings and change “License and rights ownership” to “Creative Commons – Attribution”:

https://www.evernote.com/l/APBA8mNoX8RLnKRApuR8G_pqAUUv1bGQvNs

Solution 2: Ensure your using the FULL video URL:

Example that wont work: https://youtu.be/G4MA6fau6jg

Example that will work: https://www.youtube.com/watch?v=G4MA6fau6jg

If you are experiencing any of the following issues...

• Prospector freezes on the "initializing" opening box (never get to see Prospector opened)
• Prospector freezes on the next page, processing (1/2)
• Prospector moves on from processing (1/2) and shows 12 results
• Prospector processes those 12 results but only displays 10 out of 12 -- and exports only 10
• Prospector processes those 12 results but displays 0, even though it says 12 found.

Please consider the following...

Part of the issue could be that you have a filter and you have a comma in the max field in the settings tab. This needs to be removed.

This could be one reason why your results aren't matching up.

Also, make sure that your internet connection is up and running properly? It shouldn't take very long for the Prospector to initialize.

We also encourage you to close the program and re open after clearing the harvest cookies.

If you have checked all these things and are still experiencing problems with the Prospector, please submit a support ticket.

P.S. You should be running reports and getting your lists together over time, not try to do everything in one day so not to stop you in your tracks if something doesn't work correctly.

If you are trying to generate a report from the PPC Prospector, but are unable to view the colored boxes and are only seeing the percentages, please check the following...

When you are analyzing your results, make sure you do NOT have the expert mode box checked...

Additionally, when you generate the reports with the PPC Prospector it actually creates two reports:

1) business_name.html

2) /raw/business_name.html

The file in the "raw" sub directory has the numbers, percentages, yes/no.

Whereas, if you open the regular one you will see the colored boxes.

If you have checked both these things, and are still unable to get the correct report with the colored boxes, please submit a support ticket. 

Problem getting access token from Dropbox

This problem can happen when the Google Analytics plug-in is installed in WordPress.

After clicking on the "get access token" link, in the WP Backup Plus settings page, you are taken to a drop box page where you give permission to your app to connect to your dropbox folder by clicking on the "allow" button. The problem is after clicking on the "allow" button you are redirected back to the Google Analytics plug-in in your WordPress installation rather than the WP Backup Plus settings page.

To fix this problem temporarily disable the Google Analytics plug-in before clicking the "get access token" link. You will then be able to get the access token from dropbox correctly. After you get the message "you have successfully retrieved your access token" in the WP Backup Plus settings page you can then re-enable the Google Analytics plug-in.

If you are having a difficult time accessing your purchase please follow these guidelines:

First, check your SPAM folder as the notification may have ended up there.

If no message is in your SPAM folder then please submit a ticket with your purchase information.

This includes a copied and pasted version of your receipt as well as the email address you purchased the product with.

Submit A Ticket

You can purchase the PPC Income Formula with PayPal's "Bill Me Later" Option. 

To do this, go to...

https://secure.web1.co/ppc-income-formula-choose-payment/

Under "Order Methods", click on PayPal. 

Once you have completed step 2, you will be directed to this page...

Enter your PayPal login information and this page will come up...

Select the "Bill Me Later" option and complete your order. 

We do not offer any refunds on PPC Income Formula. 

This is due to the fact that we have very real scarcity with this product, and cannot afford to give away spots to people who are not fully committed to their success in the program. 

Before you buy, please make certain that you realize that this is an intensive, hands on, training program that requires your full participation to be successful in your business. 

We are investing in you and are dedicated to your success. If you DO NOT get to 6 figures a year within 60 days we will COACH you until you do!

If you had a subscription to Analytic Call Tracking's Enterprise version at any point in the past, then canceled your subscription, and are now interested in renewing your subscription, please keep in mind that the monthly rate is subject to change.

The reason for this is because we are working to implement a number of new changes and features to the Enterprise version of the software that will make ACT better than ever! However, these new features require more maintenance and upkeep on our end.

If you are an active subscriber to ACT Enterprise when these rate changes occur, you will be grandfathered in at the original subscription price of $47 per month.

If you have any questions about ACT Enterprise subscriptions, please submit a ticket at www.web1support.com, click our live chat button on any of our support sites, or simply give us a call here at the office at 561-841-1832.

If you are interested in joining our private, High End Local Lead Gen LLGE Google+ Group...

• Send your Google+ Profile link to support.web1.co with the subject "LLGE Google+ Request"
• Example Google+ Profile Link: http://screencast.com/t/3Wav06LYe
• Once our team has connected with you on Google+, we will be able to add you to the group (you will be notified through email of your admission).
• Once you are added, you will be able to access the group with the following link...
• https://plus.google.com/u/0/communities/117769640183235950603

If you have any questions about access, or, how to join, please feel free to give us a call here at our offices at 561-841-1832

Our office hours are Monday - Friday, 10:00am EST - 6pm EST. 

If you have lost your password, go to the login page (http://www.ppcincomeformula.com/login) and click on "lost your password?"

Then, enter the email you purchased with, or your username, and you will be emailed a new password. 

To reset your password, simply login, and click on your username in the top right corner A popup will appear where you can reset your password. 

If you believe you are experiencing issues with the Ring Multiple Numbers ring flow in ACT, please take into consideration the following about how this ring flow is meant to function...

When someone calls and the call flow is set to ring multiple numbers, the outgoing number that answers the first call, will receive all subsequent calls. Even if you later change the phone numbers in the ring multiple numbers setting.

For Example...

If you call the tracking number you have setup from a phone number (X), you will be connected to the company that answers first in your Multiple Numbers List (Y). Every time X calls back to the call tracking number, they will automatically be connected to Y, and none of the other numbers on the list will ring. 

This is a necessary feature so that if a person calls the number again, they get connected to the same company they spoke to originally.

You can test that it's working correctly by calling from a different number and all the phones should ring.

If you still feel that your "Ring Multiple Phone Numbers" ring flow is not operating the way it should, please submit a support ticket. 

When you have multiple numbers selected in your Ring Flow, and a lead calls, whichever number answers that call will ALWAYS get that lead when they call. 

For example, if you have Number 1 and Number 2 in your multiple numbers settings, and a call comes in from Company A that Number 1 answers, Number 1 will ALWAYS get rung when Company A calls. 

If you are still having issues with your multiple numbers settings after reading this, please submit a support ticket. 

If you are getting the SEM Rush Error 132 this indicates that you need to purchase more API Units.

This error means that your account does not have any API units. To purchase additional units log into your SEMRush.com account. 

For API Unit pricing goto:http://www.semrush.com/prices.html

For common API Errors, visit:http://www.semrush.com/api.html

If you have any further questions regarding the errors your are receiving please submit a ticket.

To setup your application in your FB developers page, there are a few steps you need to follow...

1. Hit "Create New App"

2. Type a relevant name for your app and choose a category from the dropdown.

3. Next, you need to enter your domain (This is an important step because your Facebook Connect button will not work properly.)

4. Click "Add Platform" > "website"

5. Important step - Enter your top level domain (where you have your DR installed) where your wordpress installation is located (click "save changes")

***It is essential to type in your domain again where your wordpress installation is located at. If App Domains is filled incorrectly you will receive this error: Site URL, Mobile Site URL, CanvasURL, Secure Canvas URL, Page Tab URL or Secure Page Tab URL. This means that your AppDomain does not match the Site URL entered in the last step.The App Domains and Site URL need to be the same. Make sure you have removed the "www" when entering the Site URL***

6. Enable your app by clicking on Status & Review (Click The sliding tab on the right hand side to enable your app. This will turn off development modeand make your app live for use.Skipping this step will cause Data Reach not to function properly)

7. Locate and copy your App ID and App Secret into Data Reach.Click show to reveal your App Secret code.

8. Enter these credentials into your settings in DataReach in your WP and click "test app". 

Once you are logged into your WordPress theme for the first time, you will need to setup your Contact Form pages. 

To do this, please take the following steps...

1. Click on Contacts on the left side of the screen

2. You will need to edit both contact forms, start with the one on top

3. You need to input your email address, the email address from where it's being sent (must have the domain name in the email address), and the subject of the emails

4. Repeat step 3 for the 2nd contact form. 

5. Send a test email to make sure they are going through properly. 

If you have followed these steps, and are still not receiving your emails, please submit a support ticket containing your Wordpress Login URL and credentials. 

We have three 5-minute install options available to quickly and easily get your membership site up and running fast.

• One is free but somewhat cumbersome: BackupBuddy (be sure to watch the BackupBuddy install video when choosing this option).
• One has a small fee but is a plugin and very easy to use: WP Clone Machine. We recommend this option.
• And one is expensive but equally reliable: WP Twin.

If you need help with any of these options, please submit a support ticket and we'd be happy to help. 

shell_exec command

Are you getting this error?

Please ensure that your PHP process can use the shell_exec command.

Fix:

You can try a Google search for "How to enable shell_exec() function" and do it yourself.

Otherwise, if you contact your host, they should be able to enable that command for WP Backup + to function properly. However, there are 10 - 20% servers that won't do it.

This error will occur on some hosts that have disabled the shell_exec command. Most haven't including the major hosting providers such as Hostgator however if you have a shared server, it's likely that this command is disabled.

We have looked into a solution and there is no good alternative to work around shell_exec since its the main function all backup plugins work, you will have the same issue with any other backup plugin you will try on that server if you are in that 10 - 20% that won't support enabling it.

Please ask your host if this is the case. If so, you may want to switch hosts or ask them the best way to backup on that server.

If there is an SMS Forwarding number specified for your tracking number inside Manage Phone Numbers, then text messages will not appear in your ACT company's SMS inbox.

https://www.screencast.com/t/NuD8wbpMn

Solving Errors With Backup                                 

1.) I always recommend doing a "Download Backup Now" first to make sure you can download, then you can set up the automatic backup.

2.) If you are unable to download the backup, try excluding folders as seen in the image attached here that could be making the backup fail and trying downloading again.

3.) Repeat the process until you can have a successful backup. It could be a conflict with the many plugins or themes available, a timeout issue, or a server conflict. If you continue to have an issue, please contact us directly.

Also, please check with your hosting provider as many times, hosts have issues on their end with certain functions in our product.

Please check WP Backup Plus list of Hosting Service Providers and known Issues

If you websites are showing offline in Launchpad one of the reasons would be that you might have SpyderSpanker plugin installed on your website.

SpyderSpanker plugin is known from blocking the connection of the WPBP plugin with the Launchpad platform and dashboard.

Once you deactivate the SpyderSpanker plugin from the Plugin section your website should be up and running in no time.

If your website is still offline after deactivating the SpyderSpanker plugin please submit a ticket so we can take a closer look what the issue might be.

If you are chagning your subscription to ACT Enterprise from monthly to yearly, go ahead and purchase the yearly, and our system will automatically notify us so that we can update your billing records. 

If you are interested in changing your payment method, please go to: http://secure.web1.co/update-billing-information/

If you have any questions about your billing for your Enterprise subscription, please submit a ticket at web1support.com, connect with us on live chat, or give us a call at 561-841-1832. 

If you are receiving this error...

PHP Parse error: syntax error, unexpected T_FUNCTION

You will need to contact your host and ask for them to  make sure the PHP version of the server is updated to PHP 5.3.0 or higher. 

If you have ensured your server's PHP version is at least 5.3.0, or you have a dedicated server or VPS, and are still receiving this error, please send us over your root access and WP URL and login information so we can debug the issue. 

If you are using HostGator, this can be done by adding these lines to your htaccess file...

#Use PHP 5.3

AddHandler application/x-httpd-php53 .php

For information on how to do this with BlueHost, please go here...

https://my.bluehost.com/cgi/help/447

What are the two types of state laws that govern telephone recording?

1. All-party notification states (CA, CT, FL, IL, MD, MA, MT, NV, NH, PN, WA)

       (All- party notifications means that both parties participating in a phone call are made aware that the call is being recorded.)

1. One-party notification states

       (One-party notification means that only one party out of the two on the call are notified that the call is being recorded.)

What are the accepted forms of notification for telephone recording?

1. Prior or written consent of all parties to the telephone conversation.
2. Verbal notification before the recording is made.
3. An audible beep tone repeated at regular intervals during the course of the call.

What does Federal law require for recording telephone calls?

Federal law requires that at least one party taking part in the call must be notified of the recording. Many businesses and other organizations record their telephone calls so that they can prove what was said, train their staff, or monitor performance. This activity may not be considered telephone tapping in some, but not all, jurisdictions because it is done with the knowledge of at least one of the parties to the telephone conversation.

The Telephone recording laws in some U.S. states require only one party to be aware of the recording, while other states require both parties to be aware. It is considered better practice to announce at the beginning of a call that the conversation is being recorded.

For example, at the beginning of a call you could play a brief message that says something to the effect of; “This call will be recorded for quality assurance.”

Temporary Directory Error                          

Wordpress must have write permission over the wp-content/uploads folder. WP Backup Plus needs to create a temp directory there to function.

With most hosts that happens automatically (php scripts have write permission on all files), on more professional hosting / hosting configured with extra safety in mind, php scripts can't write in folders and the user will have to go in and chmod the upload folder at least to 744(0744).  It isn't a problem with the plugin, it's a problem with the Wordpress install.

There are two ways you can solve this...

The first is to ask your host to allow WP Backup Plus to create a "temp" folder inside wp-content/uploads/wp-backup-plus/.

Alternatively, You can add it manually yourself via ftp. Login to your server via ftp and then in wp-content/uploads, create the wp-backup-plus folder, chmod it 777 (change the rights), then go inside that folder, create another folder called temp and chmod it 777. But, this isn't a global solution - just a fix for that one particular site. You can also go to your cPanel and find the "File Manager" and go to wp-content/uploads/wp-backup-plus directory to create the temp folder. If there's already a temp folder, simply select it and then change the permission to 777.

• temp.png (quick view)

If you are inputting a keyword or phrase that is generating results from all across the country, please do the same search in the Google Ad Preview tool and compare the results.

https://adwords.google.com/d/AdPreview/‎

Use the same keyword and set the location to same that was used in the PPC Prospector.

Keep in mind that the PPC Prospector emulates a person doing that keyword search in the location you set.

So, if an advertiser is advertising in that location then they will show up regardless of where they are located.

Please don't think that you should only see businesses that are physically located in the location that you set.

If you have Compared your results with the Google Ad Preview tool and they are wildly different, please submit a support ticket.

If you are migrating your ACT installation to a new server, there are a couple of steps you need to follow...

STEP 1: MAKE A BACKUP OF YOUR CURRENT DATABASE

To create a backup of your database, make sure you follow the correct steps depending on which hosting platform you are using. 

For FatCow... http://www.fatcow.com/knowledgebase/read_article.bml?kbid=1353

For HostGator... https://support.hostgator.com/articles/specialized-help/how-do-i-restore-a-backup

For BlueHost... https://my.bluehost.com/cgi/help/4

For GoDaddy... http://support.godaddy.com/help/article/5648/backing-up-and-restoring-mysql-or-mssql-databases

For 1 and 1... http://help.1and1.com/hosting-c37630/linux-c85098/mysql-database-c37730/backup-a-mysql-database-using-ssh-a595905.html

STEP 2 : LOGIN TO NEW SERVER / CPANEL & UPLOAD YOUR DATABASE

You can upload the same ACT files you used during your initial install on your previous server, or, you can upload a fresh ACT.zip file from the ACT Members Area. 

Once you have all your files uploaded, you will need to import the database you created in step one. 

Go to PHP myAdmin, find the database you created in your new cPanel for ACT, and import the backup of your Database that you created in Step 1. 

STEP 3: CARRY ON WITH THE INSTALLATION AS YOU DID ON YOUR PREVIOUS SERVER

Once you have your backup Database imported to your PHP myAdmin, you will proceed with the installation as you did on your previous server. 

Install Tutorial Video: http://web1.wistia.com/medias/n0mvbi8u29

***Please note, at 3:20 in the video, you will be importing the backup Database you created in Step 1, not the calltrack.sql file that is shown in the video***

Syndwire now allows the user to create their own keys and use them inside of Syndwire in order to publish twitter posts.

User can turn it on/off while adding/editing twitter accounts. If user turned it off then Syndwire provided API keys will be used.

Below you can find the link with the step by step guide to setup a twitter API key: https://syndwire.com/users-twitter-api-keys/twitter-api-keys-help

Twitter API Key Page: https://syndwire.com/users-twitter-api-keys/twitter-api-keys

- This area is located under the drop down when clicking on the user’s name in the upper right hand corner: https://www.dropbox.com/s/wpeyp7jamaoxj8j/2017-05-26_13-44-16.png?dl=0

- You can input multiple keys which will be used in rotation when connecting an account.

We have a video we just put up in the members area showing how to change the logo. It can be found here...

However, we are having issues with the sound in the video right now and are working on fixing it. 

To change your logo, follow these instructions...

To replace your logos, you will need to go into the file manager in your cPanel for the URL of your site. 

Go to wp-content > images > and find logo.png and footer-logo.png. 

You will need to rename these files (rename them something easy to remember and see like 'logo_old.png and footer-logo_old.png). 

Then, upload the images you want to use as your logo. The main logo needs to be 253x32 and the footer logo needs to be 211x28. 

Once you have them uploaded in your file manager under the "images" file, you will need to rename them "logo.png" (main logo) and "footer-logo.png" (footer logo). 

Refresh the page once this is done, and then go to your site and refresh and you should see your logo images. 

If you are using the Auto Dialer in Google Chrome, you will need to hit 'allow' for every call that you make...

http://screencast.com/t/HeJw4t6pMC

To bypass this permission, you can open your ACT in Internet Explorer or Safari. 

Please let us know if you have any further questions. 

This is the link to the Video SEO Cheat Sheet PDF file: https://s3.amazonaws.com/rvrb/Video-SEO-Cheat-Sheet.pdf

Thanks,

Please click on this link to go to the Viewlio training videos...

http://www.evilvideomagician.com/viewlio/

On this page, you will find videos for...

• Harvesting Keywords
• Analyzing Keyword Data
• Understanding Video Stats

If you are having any technical issues with Viewlio, please submit a support ticket. 

Just reach out to us… We are here to help! You can call us @ 561-841-1832

or just submit a ticket at support.web1.co

Our support team is available from 9AM – 5PM EST.

If you receive an error stating that your Google username and password are incorrect there may be a few reasons for this.  
 
1. Your Google account has 2-step verification activated.
2. Your Google Adwords Account is outdated or does not have the proper account information setup.

Please follow these steps in order to get Local Keyword Digger functioning properly:

1. Create a new Google account - for Local Keyword Digger Only
2. Set up a new basic Adwords account
3. Verify by testing the Google Adwords Keyword Tool through your browser
4. Open Local Keyword Digger, click the settings tab and scroll down to the Google Keyword Tool Settings
5. Enter your new Google Adwords account information in the required fields (Username and Password)
6. Click "check account"
7. Your new account will be ready for use by  confirmation of "Your account should be available"
If you have tried all of these steps and you are still experiencing difficulties please submit a ticket.
 

When setting up the iPhone or Android app, you may notice that it asks for a phone number.  The phone number you need to put in is the phone number for the phone that the app is currently installed on.

Make sure to include the country code in your phone number (ex: 15615551234).

We have a video for the iPhone app at http://help.analyticcalltracking.com/#!/act_iphone_app

and a video for the Android app at http://help.analyticcalltracking.com/#!/act_android_app

If you have any questions, please submit a support ticket.

If you are getting the message on your Windows computer...

"(To open this file,Windows needs to know what program you want to use to open it. Windows can go online to open it up automatically, or you can manually select from a list of programs that are installed on your computer)"

You need to install Adobe Air on your computer, then select it to run open your PPC Prospector. 

You can download it for free here...

http://get.adobe.com/air/

Please let us know if you have any further questions.

If any of your calls are looping, meaning they are ringing once, then ringing again (resulting in multiple "calls" in your call detail page), please check the following...

Make sure your outbound number is not the same as your call tracking number. If you have your outbound number the same as your call tracking number, it will basically just create a loop where no one can answer the phone.

If you are experiencing this issue, and your outbound number is different than your call tracking number, please submit a support ticket. 

FSBOmber cities propogate from CraigsList (CL) and Realtors wonder what to do when the City Is not listed.

1)  Create a campaign with the City in the search term.  The reason you will want to do this is because,

CL has no restrictions on where you place your ad.

2) Build a campaign for each City you are targeting and assign the same email autoresponder to them.

This in return will give you more results.

The Lead Gen Wordpress Theme can be found in Module 4

Site Blueprint

it's located below the video and pdf resources

If you are having trouble downloading the WordPress them please submit a ticket. 

After your purchase, you will be receiving an email with the subject "[PPC Income Formula] Welcome to the Member's Area". 

Please allow 15 minutes for this email to be delivered after your purchase. 

In this email, you will find directions on how to login to the member's area. 

If you do not see it after 15 minutes, please check your spam folder. 

If you still have not received the email, please submit a support ticket. 

For a limited time with this charter membership, you can have unlimited apps and install DataReach on as many domains as you want for a one-time fee. There are no recurring costs with this offer. You can install your DataReach plugin on as many WP sites as you'd like. 

It does not need to be installed on any particular type of website to work, as long as it is a WordPress site. 

WordPress is a free and open source blogging tool and a content management system (CMS) based on PHP and MySQL, which runs on a web hosting service. Features include a plug-in architecture and a template system. WordPress is used by more than 18.9% of the top 10 million websites as of August 2013. WordPress is the most popular blogging system in use on the Web, at more than 60 million websites.

With DataReach, you can integrate with your Facebook Apps in order to capture important demographic information about your client base. By integrating your Facebook App with your WordPress site you will be able to analyze your database by their Facebook Likes, giving you the advantage to fully understand the patterns of your client base and target them in Facebook.

For each page that you want to have your FaceBook connect button appear on, you will need to have DataReach installed on the associated WP URL. Again, you can install the DataReach plugin on as many URLs as you'd like with the charter membership. If you are trying to install the connect button on a subdomain, you'll need to have DataReach installed and setup on that subdomain. 

PPC Prospector only yields 11 results due to the fact that it scrapes results from the first page of Google.

If you are looking to get more than 11 results go ahead and try a different keyword as well as a different location in the search parameters.

If you have tried this and are still not getting the results you think you should please contact support.

Submit A Ticket

The following slides are not actually videos, they are title slides, therefore there is no video associated with them.

4 - Campaign Settings

5 - Ad Groups

6 - Keywords

7 - Ads

If you come across actual videos that are not working please submit a ticket so we can look into the problem.

Unfortunately, you cannot use bulk-upload on the following networks:

Twitter

Scoop.it

App.net

Bitly

Blogger

Pocket

Google site

Dailymotion

Youtube

For these networks, you can only manually upload accounts.

If it's not working for accounts not on the list above, please send a ticket.

Posts do not get imported into WPBP Launchpad when a website is added to Site Manager. 

Any NEW posts that were made through Site Manager to the website will show in the list. 

WP Backup Plus Specifications: Server Configuration and Minimum Requirements

Server configuration is a very complex topic and varies widely between hosts, server operating systems and even the personal preference of the server administrator. The following are server recommendations for full WP Backup Plus functionality.

Server Recommendations (Full Functionality)

• PHP 5.2+
  • WordPress v3.2+ requires PHP 5.2+
• mySQL 5.x+
  • WordPress v3.2+ requires mySQL 5.0.15+
  • For best results, use MySQL 5.1+
• WordPress 3.4+
• Write permissions to /wp-content/uploads/ for the user running WP Backup Plus .
  • Backups will be stored in /wp-content/uploads/wp-backup-plus/
  • Temporary files will be stored in /wp-content/uploads/wp-backup-plus/temp/xxxxxxx/ (temporarily generated at each backup)
• Free disk space equal to or greater than the entire size of your site once compressed.
  • SuPHP or environment so that file operations/zip run as user to prevent permissions issues.
  • PHP exec() function enabled
  • PHP ZipArchive class installed
• Linux (Apache; Some Litespeed server setups have broken performance inhibiting WP Backup Plus):
  • Command-line zip installed and accessible via exec().
• Windows (only supported for local development via Apache; IIS is not officially supported):
  • Windows zip executable (available here)
    • You must have the ability to configure your server to allow execution of this zip.exe file for it to function.
    • File permissions must also be set to allow access and execution of the zip executable.
• wp-config.php file must be in WordPress installation directory OR (starting with WP Backup Plus v2.0) in the parent directory.

Minimum Server Requirements (Reduced Functionality)

NOTE: Some features of WP Backup Plus will be unavailable or limited if running on minimum requirements without recommendations. Large sites may not be able to be backed up with these minimum features.

• PHP 5.2+
  • WordPress v3.2+ requires PHP 5.2+
• mySQL 5.x+
  • WordPress v3.2+ requires mySQL 5.0.15+
• WordPress 3.3+
  • We are trying to maintain bare minimum backup functionality for legacy versions as far back as WordPress v2.6 (though it's not pretty nor guaranteed to work perfectly at this time; we recommend only performing backups & direct restores for older versions and use it for safety while upgrading to the latest WordPress).
• Write permissions to /wp-content/uploads/ for the user running WP Backup Plus.
• WP Backup Plus requires the uploads directory to be in the standard WordPress location.
  • Backups will be stored in /wp-content/uploads/wp-backup-plus/
  • Temporary files will be stored in /wp-content/uploads/wp-backup-plus/temp/xxxxxxx/ (temporarily generated at each backup)
• Free disk space equal to or greater than the entire size of your site once compressed.
• wp-config.php file must be in WordPress installation directory OR (starting with WP Backup Plus v2.0) in the parent directory.

When you install Yoast Wordpress SEO on a Wordpress site that has LBT, Yoast will try to override the meta description that LBT has already set.

http://screencast.com/t/44UUnRMFDCbp

When this happens, you can make one of the following changes to correct this.

  A. Use the meta description LBT has already set.

If you want to use LBT, you would need to deactivate the Yoast plugin.

1. Go to WP-admin > Plugins > Look for WordPress SEO by Team Yoast.
2. Click on Deactivate http://screencast.com/t/Tn01lAV6VC
3. Once deactivated and the page refreshes, click on Delete http://screencast.com/t/svAHZNixwuw9

  B. Use meta description from Yoast.

If you choose Yoast, you can override the meta description by going to

1. WP-admin > SEO > Click on “Fix It” in the error prompt. http://screencast.com/t/zlokfir3ti

If you see a zip archive not installed error under Compatibility tab, you will need to login to your cPanel and then click "Select PHP Version"

Check the box next to "Zip" and then hit Save.