Knowledgebase:
[ACT] Error: Twilio Account SID and/or Auth Token Are Missing
Posted by Ryan Walsh, Last modified by Ioana Berry on 24 January 2018 02:08 PM

If you are getting this error, it means that you do not have your Twilio Account SID and/or Auto Token setup properly in your config.php file. 

To check this, go into your cPanel file manager for your ACT URL and find the "include" folder. 

Inside the "include" folder, find the "config.php" file, right-click on it, and select "code edit". 

Inside the config.php file, there are two fields at the bottom where you must enter your Twilio SID and Auth Token.

Login to your Twilio member page and you can find these credentials at the top of the page.

Copy and paste them into the correct fields within the "config.php" file and click save. Then, refresh the file page. 

If you have done this and are still getting an error, please submit a support ticket.  

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