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Knowledgebase: Analytic Call Tracking
Outgoing Calls Not Recording In ACT
Posted by Ryan Walsh on 03 May 2013 10:04 AM

If your outgoing calls are not being recorded in your ACT, please login to your Twilio account and try the following...

Go to the top of the page and click on the tab that says "DEV TOOLS".

Then, click on the tab under that titled "TWIML APS".

Once there, click on the file "ACT_V_THREE_".

At the bottom right of the page, click "DELETE APPLICATION". 

This should solve the issue of not being able to record your outgoing calls in the newest version of ACT. 

If this does not resolve your problem, please submit a support ticket. 

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