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Knowledgebase:
Outgoing Calls Not Recording In ACT
Posted by Ryan Walsh, Last modified by Ioana Berry on 27 November 2017 02:47 PM

If your outgoing calls are not being recorded in your ACT, please login to your Twilio account and check if the recordings are available under your Twilio account.

If the recordings are not available, please submit a ticket with Twilio and ask them to take a look.

If the recordings are available in Twilio but are not available in ACT, please make sure you have your ACT updated to the latest version.

If you are still experiencing an issue please submit a support ticket.

 

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