Knowledgebase:
PDOException - Access denied for user
Posted by , Last modified by on 26 November 2012 11:34 AM

If you are getting the ERROR - PDOException - Access denied for user


Please check to see that you have a database user created and that the mysql user and password match.


Usually, this is caused by not inserting your cpanel username before your database username


Example:


If your cpanel username is 'restorat' and your database user is 'admin'


Please try using 'restorat_admin' as the database username in config.php

 

We have a video showing you how to do this at Help.AnalyticCallTracking.com.

 

If you have done this and you are still getting an error please go ahead and submit a ticket.

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