PDOException - Access denied for user
Posted by , Last modified by on 26 November 2012 11:34 AM

If you are getting the ERROR - PDOException - Access denied for user

Please check to see that you have a database user created and that the mysql user and password match.

Usually, this is caused by not inserting your cpanel username before your database username


If your cpanel username is 'restorat' and your database user is 'admin'

Please try using 'restorat_admin' as the database username in config.php


We have a video showing you how to do this at


If you have done this and you are still getting an error please go ahead and submit a ticket.

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