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Knowledgebase: Analytic Call Tracking
How come my ACT does not go past the Authentication page?
Posted by on 22 December 2014 05:13 AM

If your ACT does not go past the Authentication page and looks like the page just refresh without any error, you have not either imported your own SQL file or the Calltrack.sql located in your ACT Zip file, if it is a new install.

To resolve this:

1) Log into your cPanel

2) Click on phpMyAdmin in the Databases Section.

3) Locate your Database at the left navigation screen and click on it.

4) Click on Import at the top of the screen.

5) Click on Choose File and browse to where the Calltrack.sql file or where your SQL backup file is located and click Open.

6) Click Go and Exit the phpMyAdmin module.


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