Knowledgebase: Analytic Call Tracking
[ACT] Setting Up Your Twilio Number URL
Posted by , Last modified by Ioana Berry on 24 January 2018 02:37 PM

After purchasing a number from Twilio you must set it up within ACT.

In order to reset your company numbers you must change the URL so that it then matches your subdomain.

The URL you get from Twilio for a phone number looks like this:

http://demo.twilio.com/welcome/voice/ and will be highlighted in yellow if it is the incorrect URL.

In order to set it up in ACT you're going to want to set it to your tracking domain (where your ACT installation is). Please do the following.

1) Click on Admin > Manage Phone Number
2) Scroll down to the bottom where the numbers are located.
3) In actions, click on the drop down next to Select and choose Reset URL.

It should look something like this:

http://youract.com/handle_incoming_call.php

If you have set your URL correctly and are still encountering difficulties please submit a ticket.

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