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Knowledgebase: Analytic Call Tracking
How can I repeat a Menu in the Advanced Call Flow?
Posted by on 20 November 2014 11:47 AM

If someone does not select an option in the IVR menu it can be setup to repeat the menu again.

In the advanced call flow, you can set repeat up to 9 times. To do this:

1) Drag the menu under menu options to the call flow.

2) Select menu options

3) Insert in the repeat text box the amount of times set.

4) Always Save at the top of the call flow.

 

See image below for reference:

 

Note:If you press the # key, it will repeat the Main Menu. The message you have set up needs to be revised in order to notify the caller to press # in the message.

 If the caller does not press a key you can select any option on the right hand side including either setting up the same menu or choosing any of the other applets. Please see image below.

 

If you need more help, our support team is available every weekday from 10am - 6pm EST. You can reach us at 561-841-1832 or submit a support ticket here. (http://web1support.com)

 

 

 

 

 

 

 

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