Knowledgebase:
ACT Phone App Connection Error
Posted by Ryan Walsh, Last modified by Ioana Berry on 24 January 2018 01:45 PM

If you are getting the error: "ERROR, a connection failure occurred" when setting up your ACT phone App, please check the following:

If you are using an iPhone, make sure you are on version iOS7 or above.

If you are using an Android phone, make sure you are on version 4.4 or above.

Also, please make sure you are adding your cell phone number (not the Twilio number) inside the mobile app settings.

If you are, and still having issues, please send over your ACT login credentials, as well as your cPanel URL and login credentials.

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