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Getting A Busy Signal Or Recording
Posted by on 14 May 2014 11:19 AM

If you're getting a busy signal or a recording saying the line is busy, your phone number may have been added to a blacklist.

Log in to your ACT installation and hover over "Admin" and then click on "Manage Companies".

In the top right, click on "Blacklists". Here you will see all of the blacklists. Check and make sure your number doesn't appear on any of the blacklists.

If your number is on a blacklist, just click in the column labeled "Numbers" and in the pop up window, highlight and delete your number from the blacklist. Don't forget to click the "Save" button.

We have a video about adding and removing names to blacklists over at

If you're still having issues, please submit a support ticket.

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