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Knowledgebase: WP Backup +
WP Backup+ Read First
Posted by on 28 March 2014 04:51 PM

Important: Before putting in a support ticket for WP Backup+, please read fully through the Knowledge Base area. Only after you have followed the training and support there without success should you put in a support ticket.

Current Version : 2.2

 

Before You Send Us A Ticket, Please Read Through the Forums.

If you need specific help, please include the following:

  • WP Backup Plus version you are running
  • Host You Use
  • Screenshots of the problem
  • Short Jing / Screencast video of the problem live
  • WP Login Details
  • FTP Info

Without this information, we can't guarantee an answer to your support ticket so please follow this closely.

Our Support Hours are usually M-F , 10 AM - 6 PM EST. Please allow 24 hours for respond. If none is received, please check to see that all info above was added to your support ticket and remind us in case its been missed.

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