Knowledgebase:
What To Check If Your Calls Are Not Connecting
Posted by Ryan Walsh, Last modified by Ryan Walsh on 06 September 2013 09:07 AM

If any of your calls are looping, meaning they are ringing once, then ringing again (resulting in multiple "calls" in your call detail page), please check the following...

Make sure your outbound number is not the same as your call tracking number. If you have your outbound number the same as your call tracking number, it will basically just create a loop where no one can answer the phone.

If you are experiencing this issue, and your outbound number is different than your call tracking number, please submit a support ticket. 

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