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Knowledgebase
PPC Prospector Not Working
Posted by Ryan Walsh on 23 August 2013 05:00 PM

If you are experiencing any of the following issues...

  • Prospector freezes on the "initializing" opening box (never get to see Prospector opened)
  • Prospector freezes on the next page, processing (1/2)
  • Prospector moves on from processing (1/2) and shows 12 results
  • Prospector processes those 12 results but only displays 10 out of 12 -- and exports only 10
  • Prospector processes those 12 results but displays 0, even though it says 12 found.

Please consider the following...

Part of the issue could be that you have a filter and you have a comma in the max field in the settings tab. This needs to be removed.

This could be one reason why your results aren't matching up.

Also, make sure that your internet connection is up and running properly? It shouldn't take very long for the Prospector to initialize.

We also encourage you to close the program and re open after clearing the harvest cookies.

If you have checked all these things and are still experiencing problems with the Prospector, please submit a support ticket.

P.S. You should be running reports and getting your lists together over time, not try to do everything in one day so not to stop you in your tracks if something doesn't work correctly.

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